Dell Unity：集中式 ESRS Secure Remote Services 注册期间错误代码0x6400b76的另一个原因

客户已重新放置包装盒。站点 ID 已更改。

在Unity上配置集中式 ESRS，它失败并显示错误代码 0x6400b76：

From the Unity ESES log, we could found the ESRS gateway replied 500 error 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: REST client constructor host: https://g.g.g.g:9443/
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: About to enter pre action eVE state.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Skip the pre action state check since it's not a integrated only action.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Creating ESRS VE REST request for ACTION_ADD
Tue Jun 25 03:27:49 2019 ESRS_VE.pl:31458: Base url for ACTION_ADD is: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Add/Modify Device Request: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Headers: $VAR1 = {
'Accept-Charset' => 'UTF-8',
'Content-Type' => 'application/json',
'Accept' => 'application/json; charset=UTF-8',
'Authorization' => 'account@cccc.com:****************'
};

Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Content: { "ipAddress" : "u.u.u.u" }
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response code: $VAR1 = '201';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response content: $VAR1 = '{"message":"An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY","serialNumber":"CKMuuuuuuuuuuu","gatewaySerialNumber":"ELMESRggggggRF","veType":"Connected","model":"UNITY","responseCode":500}';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Saving ADD metadata
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Decoded response: $VAR1 = {
'veType' => 'Connected',
'responseCode' => 500,
'message' => 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
'model' => 'UNITY',
'gatewaySerialNumber' => 'ELMESRggggggRF',
'serialNumber' => 'CKMuuuuuuuuuuu'
};

请参阅知识库文章 Dell Unity：集中式 ESRS 注册失败 错误代码0x6400b76 适用于同一错误代码0x6400b76（但针对不同的问题）。（可能需要登录戴尔支持才能查看本文）

尝试使用 Servicelink 网站添加 Unity 时，它显示错误：”Error occurred while attempting to validate the site id.“（在 Servicelink 上添加 Unity 仅用于测试）。

这是由于站点 ID 设置问题造成的。

根据以下链接，通过序列号“CKMuuuu”检查 ESRS 站点 ID 信息。
https://srssdsreports.cfcd.isus.emc.com/

我们发现有两个站点 ID 关联，并且状态不是“INSTALL”。

我们必须联系客户团队或客户群团队进行更正。

要求是仅保留一个链接到 Unity 的站点 ID，并且状态应为“INSTALL”。