VxRail: Unable to deploy OVF

Summary: VxRail: Unable to deploy OVF

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The following error is displayed while deploying a Open Virtualization Format (OVF) template from a web browser (vSphere Web client):    

kA23a000000GGv8CAG_3_0

Cause

This problem is caused by a certificate that the web browser does not trust.

Resolution

Procedure:   

  1. Install an appropriate web browser Plug-in.
    1. Install an appropriate plug-in to the web browser that is used to access to vSphere web client if it is not installed it yet.
VxRail 4.0: Client Integration Plug-in
VxRail 4.5: Enhanced Authentication Plug-in
  1. Access using vSphere web client with vCSA FQDN (not with its IP Address).
  2. Try to deploy the OVF.
Check the following VMware KBs when installing Plug-ins on the web browser. There are some restrictions:   
    1. Install a certification file into the Operating System (OS) (some web browsers use the certification that is installed in the OS).
      1. Get a certification file and install to the PC according to VMware KB https://kb.vmware.com/s/article/2108294 This hyperlink is taking you to a website outside of Dell Technologies..
      2. Close all the web browsers and re-launch it.
      3. Access to vSphere web client with vCSA FQDN (not with its IP address).
      4. Try to the deploy OVF.
    2. Install the certification file into the web browser.
      1. Google Chrome:    
        1. Access to vSphere Web Client.
        2. Click [Not secure] on the left of URL input field.
        3. Click [Certificate(Invalid)] and confirm the new window of Certificate.
        4. Choose [Details] tab and click [Copy to File...].
        5. Export certification as any file name to any location according to the wizard.
        6. Double click the certification file exported and choose [Install Certificate...].
        7. Choose the option [Place all certificates in the following store] and select [Browse] at Certification Store in Certificate Import Wizard.
        8. Select [Trusted Root Certification Authorities] and click OK.
        9. Click Finish on Completing the Certificate Import Wizard.
      2. Internet Explorer:    
        1. Access to vSphere web client.
        2. Click [Certificate Error] on the right of URL input field.
        3. Click [View certificates] and confirm the new window of Certificate.
        4. Choose [Details] tab and click [Copy to File...].
        5. Export certification as any file name to any location according to the wizard.
        6. Double click the certification file exported and choose [Install Certificate...].
        7. Choose the option [Place all certificates in the following store] and select [Browse] at Certification Store in Certificate Import Wizard.
        8. Select [Trusted Root Certification Authorities] and click OK.
        9. Click Finish on Completing the Certificate Import Wizard.
      3. Mozilla Firefox:    
        1. Access to vSphere web client.
        2. Click Key icon on the left of URL input field.
        3. Click [Connection] and [More Information].
        4. Choose [Security] tab and click [View Certificate].
        5. Select [Details] tab and click [Export] to export the certification as any file name to any location.
        6. Select [Options] in the web browser and choose [Privacy & Security].
        7. Click [View Certificates...] and [Import...] on the Authorities tab.
        8. Select Certificate you exported in Step 5.
    3. Close all the web browser and re-launch it.
    4. Access to vSphere web client with vCSA FQDN (not with its IP address).
    5. Try to the deploy OVF.

    Additional Information

    If OVF cannot be deployed, try using another tool:   

    • vSphere Client(C#)   (VxRail 4.0 only)
    • Ovftool
    • PowerCLI

    For additional information, review the following documents from the VMware web site:    

    Affected Products

    VxRail Appliance Series

    Products

    VxRail 460 and 470 Nodes, VxRail Appliance Family, VxRail Appliance Series, VxRail G Series Nodes, VxRail E Series Nodes, VxRail E560F, VxRail Gen2 Hardware, VxRail P Series Nodes, VxRail S Series Nodes, VxRail Software, VxRail V Series Nodes
    Article Properties
    Article Number: 000058523
    Article Type: Solution
    Last Modified: 09 Dec 2025
    Version:  7
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