How to Reset Dell Security Management Server Virtual Built-In User Passwords

Summary: Learn how to reset user account passwords in Dell Data Security Management Server Virtual (formerly Dell Data Protection Virtual Edition) when the current password is unknown.

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Instructions

This article provides the steps for changing user account passwords in Dell Data Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) when the current password is not known. If the current user account password is known, it may instead be changed from the administration console. For more information, reference the Change User Passwords section of the Dell Security Management Server Virtual Quick Start and Installation Guide available from Dell Encryption Documentation.

Affected Products:

  • Dell Security Management Server Virtual
  • Dell Data Protection | Virtual Edition

Affected Versions:

  • 8.0.X and later

The process to reset the built-in user passwords of Dell Security Management Server Virtual varies between product versions. Click the appropriate version for specific steps. For versioning information, reference How to Identify the Dell Data Security Server Version.

  1. Log in to the Dell Security Management Server Virtual administration console using dellsupport.
    Dell Security Management Server Virtual administration console
    Note:
    • The default credentials for Dell Security Management Server Virtual are:
      • Username: dellsupport
      • Password: dellsupport
    • An administrator can change the default password within the product’s virtual appliance menu.
  2. Type sudo passwd [USERID] and then press Enter.
    Changing account password
    Note: Replace [USERID] with one of the three user accounts for Dell Security Management Server Virtual:
    • delluser
    • dellsupport
    • dellconsole
  3. Populate the new password and then press Enter.
    Entering a new password
  4. Confirm the new password and then press Enter.
    Retyping a new password
  5. Type exit and then press Enter.
    Exiting
Note: This process requires the ddpsupport built-in user account. If the password for this account is not known, call Dell Data Security support and reference this knowledge base article. To contact support, reference Dell Data Security International Support Phone Numbers.
  1. Log in to the Dell Data Protection Enterprise Server Virtual Edition administration console using ddpsupport.
    Dell Security Management Server Virtual administration console
    Note:
    • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
      • Username: ddpsupport
      • Password: ddpsupport
    • An administrator can change the default password within the product’s virtual appliance menu.
  2. Type sudo passwd [USERID] and then press Enter.
    Changing account password
    Note: Replace [USERID] with one of the three user accounts for Dell Data Protection Enterprise Server Virtual Edition:
    • ddpuser
    • ddpsupport
    • ddpconsole
  3. Populate the new password and then press Enter.
    Entering a new password
  4. Confirm the new password and then press Enter.
    Retyping a new password
  5. Type exit and then press Enter.
    Exiting

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000133161
Article Type: How To
Last Modified: 11 Oct 2024
Version:  14
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