PowerStore Alerts: Unable to reach remote NAS system
Summary: Unable to reach remote NAS system, communication with remote Powerstore file mobility cluster IP is down.
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Symptoms
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution provided, check the technical support contact options.
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Cause
The cause is mentioned in the Resolution section under respective alerts.
Resolution
| Alert ID | SDNAS_REMOTE_SYSTEM_COMMUNICATION_REMOTE_SYSTEM_COMMUNICATION_DOWN |
| Alert Text | Unable to reach remote NAS system (remoteSystemName) (remoteSystemId)). |
| Error Code | 0x01303001 |
| Impact | NAS replication management is impacted. NAS data protection may be impacted. |
| Resolution | Cause: The alert is raised if there is a network issue between the two PowerStore systems or if the NAS subsystem is down on the remote PowerStore system. Solution: Verify that the remote system is running and that there are no network issues. Resolve any issues found. |
Affected Products
PowerStoreArticle Properties
Article Number: 000197422
Article Type: Solution
Last Modified: 17 Jun 2025
Version: 2
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