PowerProtect Data Manager: Os backups do SQL App Agent falham, "ABA0002-Lockbox não contém entradas"

Summary: Os backups de banco de dados do Microsoft SQL Server falham com ABA0002 de erro, indicando um erro ao acessar a lockbox.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

O PowerProtect Data Manager for Microsoft Application Agent é usado para proteger bancos de dados Microsoft SQL Server. Os backups de banco de dados do Microsoft SQL Server falham com ABA0002, indicando um erro ao acessar a lockbox. 
ABA0002: MY_MSSQL_POLICY: Unable to backup MICROSOFT_SQL_DATABASE asset MY_DATABASE on my-server.my-domain.com to storage target MY_MSSQL_POLICY_STORAGE because of an agent issue.

The protection policy backup was unsuccessful because of an agent issue.

Review the error message for a resolution. If there is no resolution, and the issue persists, contact Dell Customer Support.

Read Less

The protection policy configuration was unsuccessful because the Agent failed with the following error: Error encountered while retrieving information from the lockbox 'C:\Program Files\DPSAPPS\common\lockbox\agents.clb' The Lockbox contains no entries.

Cause

A coluna agent.clb As informações da lockbox estão corrompidas. A causa raiz da corrupção não é conhecida.

Resolution

Renomeie o binário agent.clb Lockbox para recriar o conteúdo.

  1. Autentique-se no Microsoft Application Agent Client que está apresentando o sintoma.
  2. No Windows Explorer, vá para o diretório do lockbox (C:\Program Files\DPSAPPS\common\lockbox).
  3. Renomear o existente agents.clb arquivo agents.clb.old.
  4. Reinicie o Dell VM Direct Agent usando o console Serviços (services.msc).
  5. Inicie um backup SQL Agent do Microsoft Application Agent para recriar o agents.clb Conteúdo da lockbox.

Products

PowerProtect Data Manager
Article Properties
Article Number: 000224362
Article Type: Solution
Last Modified: 26 Mar 2026
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.