How to Troubleshoot the Purchased Apps Module in Dell Optimizer 6.x

Summary: This article contains information about troubleshooting issue with the Dell Optimizer (DO) 6.x Purchased Apps module.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Troubleshooting Purchased Apps

Dell Optimizer 6.x Purchased Apps enables access to software purchased with a commercial or consumer Dell computers running Windows.

Note:

The following steps can be done to help troubleshoot issues with Purchased Apps.

  1. Open a web browser and navigate to Dell.com.
    • If the site does not load, confirm that the computer has a stable Internet connection and resolves any connectivity issues before proceeding.
      Note: If your network uses a proxy or firewall, be sure that Cloud.Dell.com is allowed through those controls so the application can reach Dell's cloud services.
  2. After confirming Internet access (and, where applicable, that Cloud.Dell.com is not blocked.)
  3. Launch the Dell Optimizer 6.x application.
    Dell Optimizer 6.x Main Page
  4. Select Purchased Apps from the dropdown menu.
  5. Click the ? icon next to the page header to get to the help screen.
    Dell Optimizer 6.x Purchased Apps Module
  6. From the help screen, select Refresh to re-retrieve entitlements.
    Dell Optimizer 6.x Purchased Apps Module, Help
  7. Close the Dell Optimizer application.
  8. After 1 minute, launch the Dell Optimizer application and Check Purchased Apps.
  9. If the issue persists, contact Dell Technical support.

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Affected Products

Dell Optimizer
Article Properties
Article Number: 000270525
Article Type: How To
Last Modified: 25 Nov 2025
Version:  3
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