Article Number: 000129668


How to Resolve 009-XXX Errors on the 2150cn / 2155cn Dell Laser Printers

Summary: Refer to the steps provided for help resolving 009-XXX Errors on the 2150cn / 2155cn Dell Laser Printers.

Article Content


Symptoms


Refer to the steps for help resolving 009-XXX Errors on the 2150cn / 2155cn Dell Laser Printers.


Table of Contents:

  1. 009-360 / 009-361 / 009-362 / 009-363: IOT Toner (YMCK) CRUM Comm Errors
  2. 009-340: IOT CTD (ACD) Sensor Error

1. 009-360 / 009-361 / 009-362 / 009-363: IOT Toner (YMCK) CRUM Comm Errors

 

009-360: The Yellow Toner Cartridge CRUM communication failure is detected

009-361: The Magenta Toner Cartridge CRUM communication failure is detected

009-362: The Cyan Toner Cartridge CRUM communication failure is detected

009-363: The Black Toner Cartridge CRUM communication failure is detected

If you receive any of the above errors please follow the steps below to diagnose the issue:

  1. Verify that the Toner used is a Dell Branded Toner.
    It is recommended that only Dell Branded Toners are used in Dell Laser Printers as Dell cannot guarantee compatibility or the print quality of any 3rd party toners.
  2. Power off the printer.
  3. Remove and re-install the toner instructions can be found here.
  4. Power the printer back on and determine whether the error recurs
  5. If the error recurs, please try a new Dell Branded Toner or a Dell Branded Toner from a working 2150cn / 2155cn Dell Laser Printer.
  6. If the error recurs with a working Toner or no Toner is available, Please contact Dell Technical Support.
  7. If you would like to purchase a set of Dell Branded Toners click here.

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2. 009-340: IOT CTD (ACD) Sensor Error

 

The CTD (ACD) Sensor is a light sensor that can become dusty or become covered in loose Toner during general use of the Printer. When this happens you may receive a 009-340 error.

  1. Power off the printer.
  2. Clean the CTD (ACD) Sensor.
  3. Power the printer back on and determine if the error recurs
  4. If the error has recurred, please contact Dell Technical Support.
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Article Properties


Affected Product

Dell 2150cn/cdn Color Laser Printer, Dell 2155cn/cdn Color Laser Printer

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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