How to Resolve Paper Jam 071-100 Paper Not Pulled Multiple Sheet Feed on 3110cn, 3115cn, 3130cn

Worn or contaminated rollers may cause paper feed issues.

1. Remove the paper tray completely.
2. The paper tray separator roller is surrounded by a plastic housing. Remove all paper then push the tabs with gray markings towards the back of the tray to open.
   
3. Once exposed, the roller can be removed by gently bending the blue plastic retention clip away from the metal axle then sliding the blue plastic sleeve to the right.
   
4. With the paper tray removed, open the front door and remove the yellow toner cartridge. Below the toner bay two more rollers of the same type are held in a metal frame. They are removed by the same method, but slide to the left rather than the right. Keep track of which rollers came from the pickup assembly and which from the tray.
   
5. Clean the removed rollers.
6. Reseat the rollers. When reseating rotate the installed position of the rollers by fitting the roller taken from the paper tray to the rear position of the pickup assembly.
7. If the printer now feeds reliably the rollers should be replaced.

More info can be found in the Dell User Guides and Manuals for your model.