代理无法在服务器注册并显示 NullReferenceException

Summary: 代理无法在 Dell Security Management Server 中注册，日志中显示 NullRefernceException。

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Symptoms

受影响的产品：

  • Dell Endpoint Security Suite Enterprise
  • Dell Endpoint Security Suite Pro

终端用户注意到 Advanced Threat Prevention 未激活，并检查以下 DellAgent 日志文件：

C:\ProgramData\Dell\Dell Data Protection

您注意到以下错误消息：

2017.08.18 10:07:31 I Comm : Registering agent on server...
2017.08.18 10:07:31 E Comm : general exception - System.NullReferenceException: Object reference not set to an instance of an object.
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.RegisterAgent(IAgentService proxy)
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.ContactServer(String serverUri, Int32& SleepSecs)
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.OnPluginProcess()

Cause

不适用

Resolution

注意： 仅当这是您看到的确切错误消息时才执行这些步骤，因为如果它不是问题，这可能会产生不利影响。
注意： 从提升的命令提示符运行以下命令。

运行此命令以检查 WMI 存储库：

winmgmt /verifyrepository

如果发现不一致，请运行以下命令：

winmgmt /salvagerepository

右键单击系统托盘中的 Dell Data Security 图标 ，然后选择 Check for Policy Updates，代理程序将注册，几分钟后 Advanced Threat Prevention 变为绿色。

Additional Information

  

Affected Products

Dell Endpoint Security Suite Pro, Dell Endpoint Security Suite Enterprise
Article Properties
Article Number: 000124791
Article Type: Solution
Last Modified: 01 Jul 2026
Version:  10
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