NetWorker: How To Enable AUTHC DEBUG for Troubleshooting Purposes

There are two files that must be modified on the NetWorker (AUTHC) server.

(1) 

(1) log4j.properties:

In the log4j.properties you should see:

appender.app.policies.size.size=2000KB
appender.audit.policies.size.size=2000KB
logger.audit.level = error
rootLogger.level = warn

Change to:

appender.app.policies.size.size=100MB
appender.audit.policies.size.size=100MB
logger.audit.level = debug
rootLogger.level= debug

(2) authc-cli-log4j.properties:

In the authc-cli-log4j.properties file you should see:

appender.syslog.policies.size.size=100KB
rootLogger.level = error

appender.syslog.policies.size.size=100MB
rootLogger.level= debug

Restart Services:

The NetWorker server services must be restarted in order for the debug changes to take affect.

Linux:

nsr_shutdown 
systemctl start networker 

Windows:

net stop nsrd
net start nsrd

Monitor the NetWorker server daemon.raw for messages regarding NetWorker server service (nsrd) startup:

Linux: /nsr/logs/daemon.raw
Windows: ..\Program Files\EMC NetWorker\nsr\logs\daemon.raw

NetWorker: How to use nsr_render_log to render .raw log files

Messages tagged with DEBUG should be seen in the authc-server-audit.log and authc-server.log. 

Linux: /nsr/authc/logs/
Windows: ..\Program Files\EMC NetWorker\nsr\authc-server\tomcat\logs\

Disabling Debug:

Replace the log4j.properties and authc-cli-log4j.properties to the original copies created before debug settings were applied. If copies were not created, set the default parameters outlined above. A NetWorker server service restart is required to reload the authentication service without debugging applied.

• NetWorker: How To Identify Which Server is the Authentication Server Used By NMC and NWUI
• NetWorker: How to enable REST API debugging
• NRE 8.x: How to clear Java Cache, enable Java Console and Debugging.
• NRE 17.x: How to clear Java Cache, enable Java Console and Debugging.
• NetWorker: How to enable RabbitMQ Debugging
• NetWorker Management Web UI (NWUI): Triage and Troubleshooting Guide