PowerProtect DM:NAS 還原失敗ARN0010因為 NAS 資產未設定地址

Summary: 還原和 FLR 不適用於從裝置刪除的 NAS 伺服器。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

NAS 伺服器已從 PowerStore 解除代理,並因此刪除。因此,該資產顯示為「未檢測到」。

必須從 NAS 伺服器取得已刪除共用的複本,已從 PowerProtect Data Manager 觸發還原,但失敗並顯示以下錯誤:

Error from the UI:

來自 UI 的錯誤:ARN0010 無法處理 NAS 還原要求

nasdm.log 工作記錄中,可能會看到下列錯誤:

nasdm.2026-04-03.0.log.gz: 2026-04-03T10:12:21.907Z ERROR [] [pool-55065-thread-1] [][][TASK_ID:b84a03c0f638133a][TRACE_ID:acb0e52b213ac307;JOB_ID:9299e34155d0c00f][] [c.e.d.e.n.a.ActivityUtility.failTask(47)] -  Error :Source NAS asset NAS_ASSET does not have an address configured. 
com.emc.dpsg.ecdm.nasdm.exception.ServerInfoException: Source NAS asset NAS_ASSET does not have an address configured.
	at com.emc.dpsg.ecdm.nasdm.utils.RequestProcessorUtil.lambda$validateSourceAsset$20(RequestProcessorUtil.java:1080)
	at com.emc.dpsg.ecdm.nasdm.appManager.BaseNotificationMessageHandler.throwIf(BaseNotificationMessageHandler.java:78)
	at com.emc.dpsg.ecdm.nasdm.utils.RequestProcessorUtil.validateSourceAsset(RequestProcessorUtil.java:1077)
	at com.emc.dpsg.ecdm.nasdm.service.NasFlrProcessorService.prepareFlrRestoreRequest(NasFlrProcessorService.java:151)
	at com.emc.dpsg.ecdm.nasdm.service.restore.NasFLRJobHandler.execute(NasFLRJobHandler.java:126)
	at com.emc.dpsg.ecdm.nasdm.service.restore.NasFLRJobGroupHandler.lambda$executeFLRTask$14(NasFLRJobGroupHandler.java:347)
	at com.emc.brs.tracing.api.LogTracingRunnableWrapper.run(LogTracingRunnableWrapper.java:36)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
	at java.base/java.lang.Thread.run(Thread.java:840)

Cause

已從 PowerStore 刪除原始 NAS 伺服器,之後使用者會重新執行探索。因此,最初在該 NAS 伺服器下探索到的共用會標示為「未偵測」。在還原操作期間,由於嚴格的來源資產驗證預期原始 NAS 伺服器存在,這會導致 NASDM 層失敗。

Resolution

此問題已規劃在下一個 PowerProtect Data Manager 版本版本中解決。

如果在版本 20.1 或更早版本中遇到,請向 Dell 支援提出 支援服務要求,並引述本文 ID 以取得修補程式。

 

 

 

 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000463617
Article Type: Solution
Last Modified: 12 Jun 2026
Version:  2
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