Unable to Turn on Dell Pro Plus Earbuds EB525 Upon Arrival

Summary: Learn how to turn on Dell Pro Plus Earbuds EB525 if they are unable to be turned on upon arrival.

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Symptoms

The Dell Pro Plus Earbuds EB525 may not turn on when attempting to use them for the first time.

Affected Product:

  • Dell Pro Plus Earbuds EB525

Cause

The earbud is in shipping mode to protect the battery from accidental activation during transportation.

Resolution

To resolve the issue with the Dell Pro Plus Earbuds EB525 not turning on, follow these steps:

  1. Ensure that the earbuds are placed inside the case with the lid closed.
  2. Charge the case for five seconds.
  3. Charging the earbuds in the case activates the earbuds and allows them to turn on.

Affected Products

Dell Pro Plus Earbuds EB525
Article Properties
Article Number: 000370926
Article Type: Solution
Last Modified: 25 Sept 2025
Version:  1
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