How to Get Support for CyberLink Products Sold at Dell

Affected Products:

• CyberLink PowerDVD
• CyberLink Power Director
• CyberLink Photo Director
• CyberLink Media Suite Essentials
• CyberLink Photoshop Elements
• CyberLink Premier Elements

CyberLink develops a series of multimedia software that is available for purchase directly with a Dell computer or separately through Dell.com. CyberLink products that are purchased separately through Dell include only limited software support on:

• Accessing the product
• Activating the product

Self-Help Options

Most technical information can be found by referencing the Dell Knowledge Base.

To obtain support:

Technical Support

1. Go to https://www.dell.com/support/home.
2. To the right of the page, select Contact Us and then click either:
   • Contact Technical Support if you have a Dell service tag available.
   • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
     
     Note:

     • Service Tag is only available for CyberLink products that are purchased with a Dell computer. For more information, reference Locate your Service Tag or Serial Number.
     • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
3. Click Enter service tag.
   
4. Type your Service Tag and then click Submit.
   
5. On prompt, select either International Support or Support in [REGION].
   
   Note:

   • [REGION] is based on the country or region that the product was purchased at.
   • Your [REGION] may differ from the above screenshot.
6. From the drop-down menu, select Software and 3rd party applications and then click Next.
   
7. Select an available contact option.
   

Order Support

1. Go to https://www.dell.com/support/home.
2. To the right of the page, select Contact Us and then click either:
   • Contact Technical Support if you have a Dell service tag available.
   • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
     
     Note:

     • Service Tag is only available for CyberLink products that are purchased with a Dell computer. For more information, reference Locate your Service Tag or Serial Number.
     • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
3. Type your Order Number and then click Find My Order.
   
4. To the right of the page, click Contact Customer Support.
   
5. From the drop-down, select Missing or Wrong Items.
   
6. Select an available contact option.