Dell Pro Premium Active Pen PN7522W makes the Dell Laptop Screen Turn Off

Summary: The following article provides information about the Dell Laptop Liquid Crystal Display (LCD) panel going into modern standby mode. This is only seen when using the Dell Pro Premium Active Pen PN7522W with a laptop. ...

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Symptoms

Dell active stylus causes the Dell laptop screen to shut off

 

Dell laptop owners may experience an LCD issue. The screen turns off when the active stylus is too close to specific locations on the keyboard and palm-rest.

The LCD panel goes into modern standby when the Dell Pro Premium Active Pen PN7522W is left to rest on the open laptop.

Cause

Laptops use Hall sensors under the keyboard and palm-rest and in the LCD bezel to sense when the laptop lid is closed. Closing the laptop lid causes the LCD screen to switch off.

The Dell Pro Premium Active Pen PN7522W contains two N54 magnets. The residual induction of those magnets is around 14.5 to 14.9. This matches the magnetic induction that the Hall sensor uses to sense when the lid is closed.

The Hall sensor is triggered when the stylus is placed close to certain parts of the keyboard and touchpad. The LCD panel turns off and enters modern standby mode.

Resolution

Note: The laptop is working as expected.
 

The laptop is behaving as it was designed to in these conditions.

Do not leave the stylus on the keyboard or palm-rest area of any Dell laptop.

If the stylus is not placed to rest on the open part of the laptop, then it does not turn the LCD off.

Affected Products

Dell Pro Premium Active Pen PN7522W, Dell Pro 13 Plus PB13250, Dell Pro 14 Plus PB14250, Inspiron 14 7420 2-in-1, Inspiron 14 7425 2-in-1, Inspiron 16 7620 2-in-1, Inspiron 16 7640 2-in-1, Latitude 7210 2-in-1, Latitude 3330, Latitude 3340 , Latitude 5320, Latitude 5330, Latitude 5340, Latitude 5350, Latitude 7310, Latitude 7320, Latitude 7320 Detachable, Latitude 7330, Latitude 7340, Latitude 7350, Latitude 7350 Detachable, Latitude 9330, Latitude 7410 Chromebook, Latitude 7410, Latitude 7420, Latitude 7430, Latitude 7440, Latitude 7450, Latitude 9410, Latitude 9420, Latitude 9430, Latitude 9440 2-in-1, Latitude 9450 2-in-1, Latitude 9510, Latitude 9520, Precision 5470, Precision 5480, Precision 5490, XPS 13 9315 2-in-1 ...
Article Properties
Article Number: 000209518
Article Type: Solution
Last Modified: 02 Jul 2025
Version:  7
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