The Volume Wheel is Not Working on Alienware or Dell Headsets
Summary: The following article provides information about a common knowledge gap about how to use the volume wheel on Alienware or Dell headsets.
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Symptoms
Your Alienware or Dell headsets volume wheel is not working
Alienware or Dell headset owners have been reporting that the volume wheel on their headset is not working correctly.
Reports that you cannot change the volume are reported for the following headset products:
| Alienware Headsets | Dell Headsets |
|---|---|
| Alienware Pro Wireless Gaming Headset | Dell Pro Wireless Headset WL3024 |
| Alienware Wired Gaming Headset (AW520H) | Dell Pro Plus Wireless ANC Headset WL5024 |
| Alienware Dual-Mode Wireless Gaming Headset (AW720H) | Dell Pro Premium Wireless ANC Headset WL7024 |
| Alienware Tri-Mode Wireless Gaming Headset (AW725H) | |
| Alienware Tri-Mode Wireless Gaming Headset (AW920H) |
Cause
Dell Engineering has identified that this is not a physical error, but a misperception due to a knowledge gap.
The volume wheel is designed to work only when there is either audio playing or you are on a call. This was intentional as it stops you from accidentally changing the volume when you do not intend to.
Resolution
Your headset is working as designed. You must ensure that there is either audio playing or you are in a call before using the volume wheel to change the headset volume.
Affected Products
Alienware Pro Wireless Gaming Headset, Alienware Tri-Mode Wireless Gaming Headset AW725H, Alienware Tri-Mode Wireless Gaming Headset AW920H, Alienware Wired Gaming Headset AW520H, Alienware Dual Mode Wireless Gaming Headset AW720H
, Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024, Dell Pro Premium Wireless ANC Headset WL7024
...
Article Properties
Article Number: 000228895
Article Type: Solution
Last Modified: 22 Apr 2025
Version: 3
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