Forstå din garantidækning for Dell-brandede eksterne enheder og tilbehør

Summary: Din komplette guide til at forstå Dells garantidækning for ikke-medfølgende eksterne enheder. Detaljerede vilkår for alt tilbehør og alle eksterne enheder.

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Instructions

 

Garanti Kvalificering

Din garantidækning omfatter specifikke krav og begrænsninger:

Berettigede kunder: Denne begrænsede hardwaregaranti gælder udelukkende for den oprindelige slutkøber og kan ikke overdrages. Garantidækningen ophører, hvis produktet sælges eller overdrages til en anden part.

Påkrævet dokumentation for garantiservice: Du skal fremvise en original eller kopieret kvittering, enhedens PPID (Part Piece Identification) eller en faktura fra en autoriseret Dell-forhandler for at få garantiservice.

Hvad dækker garantien?

Dell garanterer, at dækkede produkter er fri for produktionsfejl i funktionalitet, udførelse og materialer under normale driftsforhold.

Undtagelser fra garantidækning:

  • Normal slitage fra standardbrug
  • Skader som følge af tab, spild eller forkert brug

Garantidækning efter produkttype

Lydprodukter

  • Hovedtelefoner: 3 års garantiperiode
  • Ørepropper: 2 års garantiperiode
  • Højttalertelefoner: 3 års garantiperiode (model MH3021P får 1 års dækning)

Strøm- og opladningsløsninger

  • Strømadaptere: 3 års dækning i USA, 1 års dækning i alle andre regioner
  • Power Companions: 1 års garantiperiode
  • Kabeladaptere: 1 års garantiperiode
  • Dongler købt hos Dell.com: 1 års garantiperiode

Skriveredskaber og tilbehør

  • Aktive penne: 3 års garantiperiode. Undtagelsesmodellerne PNS79X, PN3SOM, PN7320A og PN7350A får 1 års dækning
  • Pennespidser: Ingen garantidækning (klassificeret som reservedele)

Tilslutningsløsninger

USB-C-adaptere og -hubs:

  • Modellerne DA305 og DA310: 3 års garantiperiode
  • Model DA300: 1 års garantiperiode

Produkter med intelligent teknologi

Strømmodul 5000 og I/O-modul 5000: Op til 5 års garantiperiode bestemt af fremstillingsdato

Inputenheder

  • Tastaturer og mus: 3 års garantiperiode.
    • Undtagelse: Modellerne MS116, KB216, KB522, WM126, KB813, MS819, WM615, KM520, KM720 og MS510 får 1 års dækning.
    • Regional undtagelse: Modellerne MS116 og KB216 får 3 års dækning i Indien
  • Håndledsstøtte til KB216/KM636: Ingen garantidækning (klassificeret som reservedele)

Spil og underholdning

Eksterne Alienware-enheder: 2 års garanti for hovedtelefoner, mus og tastaturer

Video- og arbejdsområdeløsninger

  • Eksterne webkameraer: 3 års garantiperiode
  • Skærmarme og stativer: 3 års garantiperiode
  • Tasker og etuier: 3 års garanti for rygsække, dokumentmapper og sleeves
  • DVD-drev (model DW316): 1 års garantiperiode

Varer uden garantidækning

Noget tilbehør betragtes som reservedele og omfatter ikke garantidækning:

  • Ørepuder
  • Musemåtter
  • Andre udskiftningskomponenter

Vigtige ting at huske på

  • Regionale variationer og modelvariationer: Garantibetingelser og -varigheder kan variere afhængigt af dit geografiske område og dit specifikke produkts modelnummer.
  • Har du brug for hjælp? Du kan finde detaljerede oplysninger om garantidækningen for dit specifikke produkt i den produktdokumentation, der fulgte med købet, eller i den begrænsede hardwaregaranti.
  • Opbevar dit papirarbejde: Bevar din originale købsdokumentation, da den fungerer som bevis for garantiberettigelse til alle serviceanmodninger.
  • Du kan finde flere oplysninger på siden Garanti og support for Dell-brandede eksterne enheder .

Affected Products

Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware 7.1 Gaming Headset AW510H, Alienware Stereo Gaming Headset | AW310H, Alienware Mechanical Gaming Keyboard | AW310K , Alienware RGB Mechanical Gaming Keyboard AW410K, Alienware Tenkeyless Gaming Keyboard AW420K, Alienware Low-Profile RGB Mechanical Gaming Keyboard | AW510K, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Tri-Mode Wireless Gaming Mouse AW720M, Alienware Elite Gaming Mouse - AW959, Alienware Palm Rest – AW168, Alienware Pro Gaming Keyboard – AW768, Alienware Wireless Gaming Headset AW988, Laptop Bags & Cases, Alienware Pro Wireless Gaming Headset, Alienware Tri-Mode Wireless Gaming Headset AW725H, Alienware Tri-Mode Wireless Gaming Headset AW920H, Alienware Wired Gaming Mouse AW320M, Alienware Pro Wireless Gaming Keyboard, Alienware Pro Wireless Gaming Mouse, Alienware Tri-Mode Wireless Gaming Keyboard AW920K, Alienware Wired Gaming Headset AW520H, Alienware Dual Mode Wireless Gaming Headset AW720H, Alienware Wireless Gaming Mouse AW620M, Dell Wireless Chrome Keyboard KB5220W-C, Dell Compact Form Factor All-in-One Stand CFS22, Dell Business Multimedia Keyboard KB522, Dell Wired Keyboard KB216, Dell 2.1 Speaker System AE415, Dell A225 Speaker System, Dell Wireless Speaker System AC411, Dell Active Pen - PN338M, Dell Active Pen PN350M, Dell Active Pen - PN557W, Dell Active Pen - PN579X, Dell Active Pen - PN556W, Dell AD211 Bluetooth Portable Speaker, Dell Adapter - DisplayPort to VGA, Dell USB-C Power Adapter Plus – 90W PA901C, Dell Adapter USB-C To Ethernet, Dell Adapter - USB-C to HDMI/DisplayPort with Power Pass-Through, Dell Adaptor USB-C To VGA, Dell 2.0 Speaker System AE215, Dell Wireless 360 Speaker System AE715, Dell Pro Plus Active Pen PN5122W, Dell Pro Premium Active Pen PN7522W, Dell AX210 USB 2.0 Powered Speaker, Dell AX510/AX510 PA Stereo Soundbar Speaker System, Dell BH200 Bluetooth 2.0 EDR Stereo Headset, Dell Bluetooth Keyboard Folio WK415, Dell Bluetooth Mouse WM615, Dell Bluetooth Travel Mouse MS700, Dell Cable - Easy Transfer for Windows 8, Dell Pro Max All-in-One Stand CFS25, Dell Pro Plus Compact Keyboard KB740, Dell USB-C to HDMI 2.0 / USB-A 3.0 Adapter, Dell Pro 4-in-1 USB-C Travel Hub DA225, Dell Dock with Monitor Stand DS1000, Dell Pro Dual Monitor Stand MDS19, Dell Pro Dual Monitor Arm MDA20, Dell Dual Monitor Stand (MDS14), Dell Pro Plus Earbuds EB525, Dell External USB Slim DVD ROM Optical Drive DP61N, Dell External USB Slim DVD +/- RW Optical Drive DW316, Dell External USB Ultra Slim DVD +/-RW Slot Drive DW514, Dell FDP SoundBar with Virtual Surround (AY511), Dell Hybrid Adapter + Power Bank | PH45W17-AA, Dell Hybrid Adapter + Power Bank | PH45W17-BA, Dell Hybrid Adapter + Power Bank USB-C | PH45W17-CA, Dell In-Ear Headset IE600, Dell Pro Silent Wired Collaboration Keyboard KB525C, Dell Pro Premium Collaboration Keyboard KB900, Dell Pro Compact Silent Keyboard and Mouse - KM555, Dell Wireless Keyboard & Mouse Bundle KM632, Dell Pro Premium Collaboration Keyboard and Mouse KM900, Dell Pro Wired Mouse MS3220, Dell Laser Mouse, Dell Legacy Adapter LD17, Dell Pro Plus Keyboard KB700, Dell Dual-Monitor Stand MDS14A, Dell Micro All-in-One Stand MFS18, Dell Pro Micro All-in-One Stand MFS22, Dell Monitor Stand MKS14, Dell Speakerphone with Multiport Adapter – MH3021P, Dell Pro Plus Compact Mouse MS5120W, Dell Mobile Wireless Mouse MS3320W, Dell Monitor Dual Arm MDA17, Dell Pro Compact Silent Mouse MS355, Dell Pro Premium Mouse MS900, Dell Pro Plus Compact Keyboard and Mouse KM7120W, Dell Pro Plus Mouse MS5320W, Dell Notebook Power Bank Plus – USB C, 65Wh - PW7018LC, Dell Small Form Factor AIO Stand OSS17, Dell Portable Power Companion (18000mAh) PW7015L, Dell Portable Power Companion (12000mAh) PW7015M, Dell Portable Power Companion (12000mAh) PW7015MC, Dell Power Adapter Plus – 45W, Dell Pro Plus Keyboard and Mouse KM7321W, Dell Pro Premium Compact Mouse MS7421W, Dell Premier Wireless Keyboard and Mouse KM717, Dell Premier Wireless Keyboard WK717, Dell Premier Wireless Mouse WM527, Dell Premier Wireless ANC Headset - WL7022, Dell Pro Slim All-in-One Stand OSS25, Dell Pro Stereo Soundbar - AE515M, Dell Pro Stereo Headset UC150, Dell Pro Stereo Headset UC350, Dell Pro Webcam WB5023, Dell Pro Keyboard and Mouse KM5221W, Dell Pro Wireless Headset - WL5022, Dell Adapter - USB-C to HDMI 2.1 - SA124, Dell Adapter USB-C to 2.5G Ethernet - SA224, Dell Pro Premium Conferencing Soundbar SB725, Dell Small Form Factor AIO Stand OSS21, Dell Single Arm Monitor (MSA14), Dell Single Monitor Arm MSSA18, Dell Pro Single Monitor Arm MSA20, Dell Pro Plus Wireless Speakerphone SL525, Dell Slim Soundbar - SB521A, Dell Slim Conferencing Soundbar - SB522A, Dell Pro Smartcard Keyboard KB813, Dell Professional Sound Bar AE515, Dell Pro Wired Speakerphone SP325, Dell Pro Desktop Speakerphone SP3022, Dell Stereo Headset WH1022, Dell Stereo Soundbar - AC511M, Dell Tablet Stand TSS16, Dell TP713 Wireless Touchpad, Dell Travel Mouse WM524, Dell Pro Stereo Headset UC300-Lync Optimised, Dell Adapter DA100 – USB 3.0 to HDMI/VGA/Ethernet/USB 2.0, Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0 DA200, Dell USB C Power Adapter Plus-45W, Dell Performance USB Headset AE2, Dell USB Soundbar AC511, Dell Adapter - Dell USB-C Mobile Adapter - DA300, Dell 6-in-1 USB-C Multiport Adapter - DA305, Dell Adapter - USB-C to Dual USB-A with Power Pass-Through, Dell Venue Cradle, Dell Webcam WB3023, Dell Webcam WB7022, Dell Wired Headset WH125, Dell Pro Wired Headset WH3024, Dell Pro Plus Wired ANC Headset WH5024, Dell Wireless Keyboard and Mouse - KM117, Dell Keyboard and Mouse KM3322W, Dell Wireless Keyboard and Mouse- KM636 (black), Dell Wireless Keyboard & Mouse KM714, Dell Wireless Laser Mouse WM514, Dell Wireless Mouse WM324, Dell Wireless Touch Mouse WM713, Dell Wired Mouse MS116, Wireless Charging Mat PM30W17, Dell Pro Keyboard KB500, Dell Pro Mouse MS300, Dell Mouse WM118, Dell Wireless Mouse WM126, Dell Wireless Mouse WM326, Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024, Dell WL6000 100W 5.1 Surround Speaker System with 5.8 GHz Wireless Rear Channels and Subwoofer, Dell Pro Premium Wireless ANC Headset WL7024, E-Flat Panel Stand, E-View Laptop Stand, Dell Pro Stereo Headset - WH3022, Dell Pro 7-in-1 USB-C Travel Hub DA310, Dell Adapter - USB 3.0 to Ethernet PXE Boot, Wired Mouse with Fingerprint Reader - MS819 ...
Article Properties
Article Number: 000363939
Article Type: How To
Last Modified: 05 Jun 2026
Version:  8
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