Dell Display and Peripheral Manager Intermittently Does Not Detect Dell Audio Device

Summary: Learn what to do if a Dell audio device connected using Bluetooth is detected in Windows but not detected in Dell Display and Peripheral Manager (DDPM).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Windows detects a Dell audio device that is connected using Bluetooth. Simultaneously, DDPM occasionally cannot detect the Dell audio device over Bluetooth.
Bluetooth enabled in Windows 

DDPM, if no other devices are connected, displays "No device detected" and "Add your first device". This happens while Bluetooth is enabled.
No device detected, add your first device message 

Affected Software:

  • Dell Display and Peripheral Manager 

Affected Versions:

  • Versions earlier than version 2.2.0

Affected Audio Peripherals:

  • Dell Pro Plus Earbuds EB525
  • Dell Pro Plus Wireless ANC Headset WL5024
  • Dell Pro Plus Wireless Speakerphone SL525
  • Dell Pro Premium Wireless ANC Headset WL7024
  • Dell Pro Wireless Headset WL3024
    Note: This issue may occur with these peripherals but can happen with any other Dell audio peripheral. This includes headsets, speakers, and earbuds. This does not affect non-Dell devices.

Affected Operating System:

  • Windows

Cause

The Dell audio device is occasionally not enumerated correctly by the Windows operating system. This impacts the software detection of the Dell audio device.

Resolution

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter if updates are being run on a laptop.
  • Ensure that power remains connected if updates are being run on a desktop.

Updating Dell Display and Peripheral Manager to version 2.2 or later on the computer resolves the issue. To download and install Dell Display and Peripheral Manager, refer to Support for Dell Display and Peripheral Manager Drivers & Downloads.

Affected Products

Dell Display and Peripheral Manager, Dell Pro Plus Earbuds EB525, Dell Pro Plus Wireless Speakerphone SL525, Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024, Dell Pro Premium Wireless ANC Headset WL7024
Article Properties
Article Number: 000373386
Article Type: Solution
Last Modified: 27 Jan 2026
Version:  4
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