Dell Pro Plus Active Pen Intermittently fails on Inspiron 14 7440 2-in-1
Summary: This article provides more information about the Dell Pro Plus Active Pen PN5122W intermittently failing on the Inspiron 14 7440 2-in-1.
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Symptoms
Affected Platforms:
- Inspiron 14 7440 2-in-1
Affected Products:
- Dell Pro Plus Active Pen PN5122W
The PN5122W stylus intermittently become unresponsive on the right quarter of the Inspiron 14 7440 2-in-1 screen, causing broken lines and selection issues.
Cause
Firmware threshold handling on PN5122W caused stylus unresponsiveness on the right quarter of Inspiron 14 7440 2-in-1 screens.
Resolution
Update ELAN Touch-Panel Firmware Update Utility v1.0.0.2, A01
Affected Products
Dell Pro Plus Active Pen PN5122W, Inspiron 14 7440 2-in-1Article Properties
Article Number: 000412317
Article Type: Solution
Last Modified: 05 Jan 2026
Version: 1
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