Alienware Laptops RGB Values Obscured in AWCC ALIENFX Tab

Summary: The following article provides information about an issue in the Alienware Command Center (AWCC) ALIENFX tab on Alienware laptops. The Red, Green, and Blue (RGB) lighting values are obscured in AWCC version 6.10.15.0. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Changing the RGB values in the ALIENFX tab in AWCC version 6.10.15.0 obscures the inputted value:

Version 6.10.15.0 with obscured RGB value

Version 6.9.15.0 with visible RGB value

Affected Platforms:

  • Alienware 16 Aurora AC16250
  • Alienware 16X Aurora AC16251
  • Alienware 16 Area-51 AA16250
  • Alienware 18 Area-51 AA18250

Affected Versions:

  • Alienware Command Center (Version 6.10.15.0)

Cause

This is an issue with this version of AWCC.

Note: This issue only occurs with AWCC version 6.10.15.0.

Resolution

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter.

Updating the AWCC to version 6.12.24.0 or later on the computer resolves the issue. To download and install the AWCC, refer to the Driver Update Guide.

Affected Products

Alienware 16 Area-51 AA16250, Alienware 18 Area-51 AA18250, Alienware 16 Aurora AC16250, Alienware 16X Aurora AC16251, Alienware Command Center
Article Properties
Article Number: 000412514
Article Type: Solution
Last Modified: 25 May 2026
Version:  5
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