Article Number: 000136134


The SSD boot drive appearing as removable media on the Latitude E7240/E7440

Summary: Install Intel Rapid Storage Technology driver to resolve issue with SSD boot drive showing as removable media on the Latitude E7240/E7440.

Article Content


Symptoms


Follow the steps below to resolve an issue with the SSD boot drive appearing under "Eject Media" as removable media on the Latitude E7240/E7440.


SSD boot drive appearing under as removable media on the Latitude E7240/E7440

The bootable SSD drive on the Latitude E7240/E7440 may show as a removable device in Windows, with the option to "Eject Media". An icon may appear on the taskbar saying the mSATA SSD boot drive is plugged in via USB.


Install the latest Intel Rapid Storage driver to resolve the issue

The presence of the mSATA SSD boot drive in the eject media option is due to a driver miscommunication regarding the hard drive controller. Drive functionality is not negatively impacted by this issue, only the way Windows is recognizing the SSD drive.

Download and install the latest Intel Rapid Storage Technology Driver from Dell's Support Website to resolve the issue.

If the SATA operation is set to RAID ON, it prevents installation of IASTOR driver version 12.7 or higher. The Latitude systems may ship with RAID ON as the default SATA operation mode. After turning on the system, press the F2 key when the Dell logo appears to enter System Setup/Bios. Change the SATA operation from Raid On to AHCI to allow for installation of the newer driver:

SLN293012_en_US__1Latitude E7240 bios RAID setting


Article Properties


Affected Product

Latitude E7240 Ultrabook, Latitude E7440

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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