Article Number: 000130839
This article provides information on the Windows 8.1 PIN logon feature not working on systems with the Dell Encryption (formerly Dell Data Protection | Encryption) software installed.
Dell Encryption Personal
Dell Data Protection | Encryption
Dell Data Protection | Personal Edition
Dell Data Protection | Security Tools
Windows 8.1 and 10
This article provides information on the Windows 8.1 and Windows 10 PIN logon feature not working on systems with the Dell Encryption software installed.
On a computer with Dell Encryption installed, the PIN logon feature within Windows 8.1 and Windows 10 may not be available. Windows will still ask for a password when logging in, even after successfully following the steps to create the PIN for logon. This has been reported with both the Dell Encryption and the Dell Data Protection | Security Tools versions of this software.
The PIN logon feature appears to not meet the security requirements of the Dell Encryption software. Uninstalling the Dell Encryption software will allow the PIN to be created and successfully used for logon, but this will remove the data encryption functionality of the Dell Encryption software and is not recommended.
The following information will provide more details about the Windows 8.1 and Windows 10 PIN logon feature and Dell Encryption:
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
09 Jul 2021