Alienware AW3423DW or AW3423DWF Monitor Pixel Refresh Automatic Warning Message Appears Every Four Hours

Summary: An Alienware AW3423DW or AW3423DWF monitor may receive pixel refresh automatic warning messages every four hours.

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Symptoms

A warning message is seen on-screen to perform a pixel refresh every four hours. Pixel refresh lasts a few minutes, but less than ten minutes. The power button flashes green and then changes to power off or stand-by mode, depending on the firmware version, once complete.

Affected Products:

  • Alienware 34 Curved OLED Monitor AW3423DW
  • Alienware 34 Curved QD OLED Gaming Monitor AW3423DWF

Cause

Pixel refresh is a known feature for all OLED monitors to prevent the screen from image retention.

Resolution

Use the joystick at the bottom of the monitor to make OSD adjustments.
Joystick at the bottom of the monitor

The on-screen display menu can enable and disable the pixel refresh warning.

  1. From the on-screen display, select Others.
  2. Select OLED Panel Maintenance.
  3. Select Auto Warning Message.
  4. Select Off to disable the pixel refresh auto warning message.
    Firmware M0B102 pixel refresh options

Affected Products

Alienware 34 Curved OLED Monitor AW3423DW, Alienware 34 Curved QD OLED Gaming Monitor AW3423DWF
Article Properties
Article Number: 000202451
Article Type: Solution
Last Modified: 30 Jan 2026
Version:  7
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