No Display or Video When Connecting Monitor Using a USB Type-C Port

Summary: This article provides information about connecting your computer to an external monitor using a USB Type-C cable.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • All USB Type-C Monitors

Cause

This may be caused by connecting to the wrong Type-C port on the monitor (some USB Type-C ports do not support video).

Resolution

Look at the logos below the connector for an indication of what type of port that it is:

Port Video (Display) Mobile Connectivity Laptop Charging
90 W Port Yes Yes Yes
65 W USB Port Yes Yes Yes
15-watt port Yes Yes (charge mobile phone at max 15 W) No
10-watt port No Yes No
5 W USB Port No Yes No

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Article Properties
Article Number: 000217958
Article Type: Solution
Last Modified: 16 Sept 2025
Version:  4
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