PowerEdge: Dell 7500 NVMe SSDs Occasionally Cause High Fan Speeds

Summary: PowerEdge servers equipped with Dell Micron 7500 NVMe solid state drives may exhibit elevated fan RPM speeds.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Dell Micron 7500 Non-Volatile Memory Express (NVMe) solid state drives (SSDs) may fail to report all required details to iDRAC. Due to inaccurate temperature data, iDRAC compensates by increasing fan RPM speeds.

 

The drive did not correctly report its model string, serial number, or firmware version as shown in the figure below:

TSR Screen shoot where the drive fails to report all details

Cause

A firmware issue has been identified and is resolved in the latest code.

Resolution

Update firmware on Micron 7500 drives at the earliest available opportunity to resolve this issue.

A system power cycle may be required after updating the drive firmware to ensure that I2C communications are fully restored. 

Importance:
Urgent:

Dell Technologies highly recommends applying this important update as soon as possible. The update contains critical issue fixes and changes to improve the functionality, reliability, and stability of your Dell system. It may also include security fixes and other feature enhancements.

The firmware versions in which this issue is resolved are listed below: 
 

Micron 7500
Swim Lane Drive Part Number Capacity Firmware P/N Firmware Version Drive Type
1 WPD/ Read Intensive G7NCH 960 GB 5F07C 1.2.0 NVMe ISE
M7RHM 1.92 TB 1.2.0 NVMe ISE
GT3F3 3.84 TB 1.2.0 NVMe ISE
RTJFW 7.68 TB 1.2.0 NVMe ISE
J2Y30  15.36 TB 1.2.0 NVMe ISE
3 WPD/ Mixed Use  N2NTX  800 GB 1.2.0 NVMe ISE
F76P1  1.6 TB 1.2.0 NVMe ISE
CV6G5  3.2 TB 1.2.0 NVMe ISE
RTDMG  6.4 TB 1.2.0 NVMe ISE
0CN3G  12.8 TB 1.2.0 NVMe ISE

Affected Products

OEMR XL R470, OEMR XL R570, OEMR R650, OEMR R650xs, OEMR R6525, OEMR R660, OEMR XL R660, OEMR R660xs, OEMR R6615, OEMR R6625, OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7525, OEMR R760, OEMR R760xa, OEMR R760XD2, OEMR XL R760, OEMR R760xs, OEMR R7615 , OEMR R7625, OEMR R860, OEMR R960, OEMR T560, OEMR XL R660xs, OEMR XL R6615, OEMR XL R6625, OEMR XL R760xs, OEMR XL R7615, OEMR XL R7625, OEMR XR11, OEMR XR12, OEMR XR5610, OEMR XR7620, PowerEdge C6615, PowerEdge C6620, PowerEdge HS5610, PowerEdge HS5620, PowerEdge MX750c, PowerEdge MX760c, PowerEdge R470, PowerEdge R570, PowerEdge R650, PowerEdge R650xs, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R860, PowerEdge R960, PowerEdge T560, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XE9680L, PowerEdge XE9685L, PowerEdge XR11, PowerEdge XR12, PowerEdge XR5610, PowerEdge XR7620, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex appliance R860, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, PowerFlex custom node R860, Dell EMC vSAN MX750c Ready Node, Dell vSAN Ready Node MX760c, Dell EMC vSAN R650 Ready Node, vSAN Ready Node R660, Dell vSAN R6615 Ready Node, Dell EMC vSAN R750 Ready Node, Dell EMC vSAN R760 Ready Node, Dell vSAN R7615 Ready Node, Dell vSAN Ready Node R7625, PowerFlex appliance R7525 ...
Article Properties
Article Number: 000350914
Article Type: Solution
Last Modified: 04 Mar 2026
Version:  3
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