NetWorker: SNMP traps receiver is reporting "unknown trap"

Summary: NetWorker Simple Network Management Protocol (SNMP) notifications are configured using nsrtrap. The traps receiver is not receiving notifications correctly and is reporting "unknown trap" ...

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Symptoms

SNMP notifications are configured through NetWorker: NetWorker: How To Configure, Create, And Modify SNMP Notifications

The SNMP traps receiver reports that it is receiving an "unknown trap" from the NetWorker server:

unknown trap

NOTE: The SNMP traps receiver tools are third-party utilities not included with NetWorker. Errors may be reported or observed differently depending on the traps utility used. Consult with the system administrator managing the utility regarding any errors observed regarding the traps received.

Cause

The NETWORKER-MIB.txt defines the nwServerNotification as a OBJECT-TYPE trap:

--(.1.3.6.1.4.1.160.0)
nwServerNotification    OBJECT-TYPE
        SYNTAX      OCTET STRING
    MAX-ACCESS  accessible-for-notify
    STATUS      current
    DESCRIPTION
        "nwServerNotification"
::= { networker 1 }
nwNotifications OBJECT IDENTIFIER ::= { networker 2 }
policyNotification OBJECT IDENTIFIER ::= { nwNotifications 1 }
workflowNotification OBJECT IDENTIFIER ::= { policyNotification 1 }
restoreNotification OBJECT IDENTIFIER ::= { nwNotifications 2 }
actionNotificationprefix OBJECT IDENTIFIER ::= { workflowNotification 1 }
actionNotificationObjects OBJECT IDENTIFIER ::= { workflowNotification 2 }
restoreNotificationprefix OBJECT IDENTIFIER ::= { restoreNotification 1 }
restoreNotificationObjects OBJECT IDENTIFIER ::= { restoreNotification 2 }

Some traps receivers only map trap Object Identities (OID) for NOTIFICATION-TYPE traps and do not interpret the legacy OBJECT-TYPE traps. For example, NOTIFICATION-TYPE traps are defined in the NETWORKER-MIB:

--(.1.3.6.1.4.1.160.0.2.1.1.1)
successfulActionNotification NOTIFICATION-TYPE
    OBJECTS     { server, client, jobtype, jobid, status, severity, exitcode,
starttime, endtime }
    STATUS      current
    DESCRIPTION
        "workflow notification"
::= { actionNotificationprefix  1 }

failedActionNotification NOTIFICATION-TYPE
    OBJECTS     { server, client, jobtype, jobid, status, severity, exitcode,
starttime, endtime }
    STATUS      current
    DESCRIPTION
        "workflow notification"
::= { actionNotificationprefix  2 }

didnotrunActionNotification NOTIFICATION-TYPE
    OBJECTS     { server, client, jobtype, jobid, status, severity, exitcode,
starttime, endtime }
    STATUS      current
    DESCRIPTION
        "action notification for did not run."
::= { actionNotificationprefix  3 }

The above traps should be received in the traps receiver.

Resolution

No NetWorker action required. The functionality observed depends on the traps receiver. 

The NetWorker Administration Guide states the following:

Note about SNMP Traps

Meaning, the traps receiver should still be receiving NOTIFICATION-TYPE traps when sent from the NetWorker server. For example, when a backup policy fails. You should receive a failedActionTypeNotification trap with structured information about the job.
Both the nwServerNotification and failedActionTypeNotification traps contain essentially the same details; however, the NOTIFICATION-TYPE trap is more structured, where the OBJECT-TYPE notification is raw data in one string. For example:

 

NOTIFICATION-TYPE failedActionNotification:

failedActionType SNMP trap

 

OBJECT-TYPE nwServerNotification for the same job:

nwServerNotification trap 

The NetWorker Administration Guide provides more details about NetWorker SNMP traps. Support for NetWorker | Manuals & Documents 

The "unknown trap" message can be ignored. Consult with the traps receiver documentation or support team to see if these messages can be suppressed. 

Additional Information

NOTE: There is a defect that impacts Windows NetWorker servers on NetWorker 19.11, and some 19.12 and 19.13 builds. The defect results in only the nwServerNotification traps being sent.

Affected Products

NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000379038
Article Type: Solution
Last Modified: 07 Nov 2025
Version:  3
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