Dell Laptops Experience a Black Screen During Teams Meeting

Summary: Learn how to resolve a black screen issue occurs on Dell laptops when in Teams meeting.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Dell laptops may stop responding or show a back screen when calling the Teams meeting. Computers need a force shutdown to recover from the issue.

Affected Platforms:

  • Dell Pro Max 14 Premium MA14250
  • Dell Pro Max 16 Plus MB16250
  • Dell Pro Max 16 Premium MA16250
  • Dell Pro Max 18 Plus MB18250
  • Latitude 7450
  • Precision 5690

Cause

No cause information is available.

Resolution

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter.

Updating the Intel Arc Graphics Driver and Intel Graphics Software Application to version 32.0.101.8132 or later on the computer resolves the issue. To download and install the driver, refer to the Driver Update Guide.

Affected Products

Dell Pro Max 14 Premium MA14250, Dell Pro Max 16 Premium MA16250, Dell Pro Max 16 Plus MB16250, Dell Pro Max 18 Plus MB18250, Latitude 7450, Mobile Precision 5690
Article Properties
Article Number: 000408318
Article Type: Solution
Last Modified: 24 May 2026
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.