EMAgent causa un carico eccessivo su Dell Security Management Server

Summary: In determinate condizioni, Dell EMAgent (Dell Encryption Management Agent) avvia i check-in del server ogni minuto. Ciò potrebbe causare un traffico eccessivo verso Dell Security Management Server (in precedenza Dell Data Protection Server), con conseguente utilizzo elevato delle risorse e possibili arresti anomali del servizio. ...

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Symptoms

Prodotti interessati:

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Enterprise Edition Server
  • Dell Data Protection | Virtual Edition

Versioni interessate:

  • Da v10.1 a 10.2

Sistemi operativi interessati:

  • Windows 7
  • Windows 10

Questo problema è presente su EMAgent senza il plug-in SED (Self-Encrypting Drive). Ciò include:

  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise

Questo problema non è presente su:

  • Dell Self-Encrypting Drive Manager

Endpoint:

Nel file DellAgent.log in C:\Programdata\Dell\Dell Data Protection\ sono presenti messaggi di registro che indicano un controllo ogni minuto:

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Server:

Nei file output.log per Core Server potrebbe essere presente anche un numero eccessivo di archivi degli agent:

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

Inoltre, Dell Security Management Server potrebbe mostrare un utilizzo elevato delle risorse per il servizio Core Server.

Cause

Non applicabile

Resolution

Questo problema viene risolto aggiornando il EMAgent Alla versione 10.3 o successiva.

Per contattare il supporto, consultare l'articolo Numeri di telefono internazionali del supporto di Dell Data Security.
Accedere a TechDirect per generare una richiesta di supporto tecnico online.
Per ulteriori approfondimenti e risorse accedere al forum della community Dell Security.

Affected Products

Dell Encryption, Dell Endpoint Security Suite Enterprise
Article Properties
Article Number: 000130879
Article Type: Solution
Last Modified: 07 May 2024
Version:  8
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