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Article Number: 000117420

Storage Center 警报：如何对 SupportAssist 的 Phone Home 数据传输错误进行故障排除

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Article Content

Instructions

查看最近的任何网络或环境更改，以确保连接问题不是它们造成的。  通常，如果 SupportAssist 先前在正常工作，但现在已停止，则环境中的某个方面已更改。

  • 首先，从两个控制器管理端口以及共享管理 IP 地址，验证防火墙设置是否允许与端口 22 和 443 的出站通信。  对于所有三个管理 IP 地址，如果您使用 Web 筛选器或代理，则确认这些端口未遭到阻塞。
  • 如果您的网络使用代理，请验证 Storage Center 是否已配置为使用代理服务器。  如果代理需要身份验证，请验证用户名和密码是否正确且未过期。

如果这些故障排除步骤都无法解决问题，请与您的服务提供商联系。

Article Properties

Affected Product
Entry Level & Midrange, Compellent (SC, SCv & FS Series), Dell Compellent FS8600, Dell Compellent SC4020, Dell Storage SC8000, Dell Compellent Series 40, Dell Storage SC5020, Dell Storage SC7020, Dell Storage SC9000, Dell Storage SCv3000 , Dell Storage SCv3020 ...
Last Published Date

21 Feb 2021

Version

3

Article Type

How To

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