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Article Number: 000201093

NetWorker: License Services Failed to Start with Error "No such file or directory"

Summary: Unable to start lmgrd (Dell Technologies License Server).

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Article Content

Symptoms

NetWorker server is using a served license file that a Licensing Server manages.

The Licensing server is installed on a Linux operating system.

NetWorker Disaster Recovery (nsrdr) was performed on a NetWorker server, after which the following error was reported in the NetWorker Management Console (NMC): 
CLP/ELMS server for basic license information found the following: 'Can't establish connection to the license server. Flexlm error -15' 


NMC Reported Error "Can't establish connection to the license server. Flexlm error -15"
Figure 1: NMC Reported Error "Can't establish connection to the license server. Flexlm error -15"


The below command output shows: 
nsrlic -C 

Checking CLP connection using '/nsr/lic/licspec.properties'.
172537:nsrlic: Unable to check out 'NETWORKER_UPDATE': status = -15 'Cannot connect to license server system. (-15,570:115 "Operation now in progress")'
172537:nsrlic: Unable to check out 'NETWORKER_CAPACITY': status = -15 'Cannot connect to license server system. (-15,570:115 "Operation now in progress")'
Checking license properties file '/nsr/lic/licspec.properties'
Found 'license.path=/nsr/lic/dpa.lic'
Checking license file '/nsr/lic/dpa.lic'
172527:nsrlic: License file '/nsr/lic/dpa.lic' issues found: 0
172545:nsrlic: Verify that the ELM server is running on host 'license_server_name' and using port 27000
The license server service fails to start with the following errors reported: 
root@licenseserver]# systemctl start dellemclicservd.service
● dellemclicservd.service - Dell EMC License Server
   Loaded: loaded (/usr/lib/systemd/system/dellemclicservd.service; enabled; vendor preset: disabled)
   Active: failed (Result: exit-code) since Thu 2022-06-30 14:29:30 CEST; 40s ago
  Process: 3091851 ExecStart=/opt/dellemc/licenseserver/dellemclicservd start (code=exited, status=127)
Main PID: 3091851 (code=exited, status=127)
 
Jun 30 14:29:30 License_server_name systemd[1]: Starting Dell EMC License Server...
Jun 30 14:29:30 License_server_name [3091851]: dellemclicservd: Starting lmgrd (Dell EMC License Server)...
Jun 30 14:29:30 License_server_name dellemclicservd[3091851]: /opt/dellemc/licenseserver/dellemclicservd: line 121: /opt/dellemc/licenseserver/lmgrd: No such file or directory
Jun 30 14:29:30 License_server_name  dellemclicservd[3091851]: dellemclicservd: Unable to start lmgrd (Dell EMC License Server).

Cause

lib was missing on the License Server.

Resolution

  1. On the license server, run the below command. This should link the missing library.
file lmgrd

lmgrd: ELF 64-bit LSB executable, x86-64, version 1 (SYSV), dynamically linked, interpreter /lib64/ld-lsb-x86-64.so.3, for GNU/Linux 2.6.9, stripped
  1. Start the License server service again with the command:
systemctl start dellemclicservd.service

Additional Information

A served license requires installation and configuration of the Dell Technologies License Server, also known as the CLP License Server. An unserved license does not require you to install the License Server.
 
Served License Unserved License
License Server required. License Server not required.
Port or firewall dependency. No port or firewall dependency
License file is generated based on the License Server host. License file is generated based on the NetWorker server host.
License file serves multiple NetWorker servers. License file serves single NetWorker server.

For additional information about Licensing and how to obtain License files, see the NetWorker Licensing Guide for your NetWorker version. This guide is available at the NetWorker Product Page on Dell Support.

Article Properties

Affected Product

NetWorker Family

Last Published Date

01 Jun 2023

Version

2

Article Type

Solution

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