Article Number: 000215665
Failed to run task recoverapp. Error mounting device. Error is Data Domain disk XYZ not in media index.
/opt/dellemc/cr/var/log/apps/apps.log [2023-07-10 11:41:53.725] [DEBUG] [apps] [RecoverNetWorkerApp.go:628 NWMountDevices()] : deviceStatus.Message: Data Domain disk XYZ not in media index [2023-07-10 11:41:53.725] [DEBUG] [apps] [RecoverNetWorkerApp.go:629 NWMountDevices()] : deviceStatus.OpInProg: false [2023-07-10 11:41:53.726] [ERROR] [apps] [RecoverNetWorkerApp.go:641 NWMountDevices()] : Error mounting device. Error is Data Domain disk XYZ not in media index [2023-07-10 11:41:53.726] [DEBUG] [apps] [RecoverNetWorkerApp.go:642 NWMountDevices()] : ExitingThe vault NetWorker Server's NSRDR log file has the following error message corresponding to the failure.
/nsr/logs/nsrdr.log 204591:nsrmmdbasm: Cannot run media database recovery: Action 'Media Database Recovery' refused because the server is currently in the 'active' state. To run this action the server must be in the 'disaster recovery' state.
The vault NetWorker Server is in the default "active" state before starting the application recovery using Cyber Recovery Manager.
PowerProtect Cyber Recovery, NetWorker
28 Jul 2023
2
Solution