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USB-C Adapters are not Recognized After Windows 10 Upgrade to Version 2004

Summary: This article provides information about USB-C adapters that are not recognized after Windows 10 upgrade.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Windows 10 upgrade to version 2004 (20H1) will not recognize USB-C adapters.

 

If you upgrade Windows 10 to version 2004 or later, when you plug in USB-C adapters (DA300/DA200/USB to RJ45), sometimes the computer cannot recognize the adapter.

 

Affected platforms:

XPS 15 9560, Precision 5520, XPS 13 9360, XPS 9250, XPS 9350, XPS 9360, XPS 9365 2in1, XPS 9370, XPS 9550, XPS 9570, XPS 9575 2in1, Alienware 13 R2, Alienware 13 R3, Alienware 15 R2, Alienware 15 R3, Alienware 15 R4, Alienware 17 R3, Alienware 17 R4, Alienware 17 R5, Alienware m15, Dell G3 3579, Dell G3 3779, Dell G5 5587, Dell G7 7588, Inspiron 7577, Latitude 5290 2in1, Latitude 5480/5488, Latitude 5491, Latitude 5580, Latitude 5591, Latitude 7280, Latitude 7285 2in1, Latitude 7290, Latitude 7370, Latitude 7380, Latitude 7390, Latitude 7390 2in1, Latitude 7480, Latitude 7490, Precision 3520, Precision 3530, Precision 5510, Precision 5520, Precision 5530, Precision 5530 2in1, Precision 7510, Precision 7520, Precision 7530, Precision 7710, Precision 7720, Precision 7730, Vostro 7570, Vostro 7580

 


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Cause

 

The older NVM Firmware is not compatible with the new Windows 10 version 2004, and Intel has stopped its support on the legacy drivers.

A corresponding Information can be found on the driver details page for the Thunderbolt driver under "Important Information."

TBT79 - important information

(Figure 1: TBT79 - Important Information)

 


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Resolution

 

Workaround:

  1. Issue recovery by restarting the computer with USB-C adapters.

  2. Issue recovery by replugging the USB-C adapters.

  3. Issue recovery by installing the 19H2 operating system or before.

 


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Affected Products

Alienware 13 R3, Alienware 13 R2, Alienware 15 R3, Alienware 15 R2, Alienware 15 R4, Alienware 17 R4, Alienware 17 R3, Alienware 17 R5, Alienware M15, Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0 DA200 , Dell Adapter - Dell USB-C Mobile Adapter - DA300, Dell G3 3579, Dell G3 3779, Latitude 5290 2-in-1, Latitude 7280, Latitude 7285 2-in-1, Latitude 7290, Latitude 7370, Latitude 7380, Latitude 7390 2-in-1, Latitude 7390, Latitude 5480/5488, Latitude 5491, Latitude 7480, Latitude 7490, Latitude 5580, Latitude 5591, Precision 3520, Precision 3530, Precision 5520, Precision 5530 2 in 1, Precision 5530, Precision 7520, Precision 7530, Precision 7720, Precision 7730, Precision 5510, Precision 7510, Precision 7710, Vostro 15 7570, Vostro 15 7580, XPS 12 9250, XPS 13 9350 (End of Life), XPS 13 9360, XPS 13 9365 2-in-1, XPS 13 9370, XPS 15 9550, XPS 15 9560, XPS 15 9570, XPS 15 9575 2-in-1 ...
Article Properties
Article Number: 000190035
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  5
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