了解戴尔品牌外围设备和配件的保修范围

Summary: 全面了解戴尔非捆绑外围设备保修范围的完整指南。所有配件和外围设备的详细条款。

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Instructions

保修资格

您的保修范围包含特定的要求与限制：

符合条件的客户：本有限硬件保修仅适用于原始最终购买者，且不可转让。如果产品被出售或转让给第三方，保修服务即告终止。

保修服务所需凭证：您必须提供销售收据（原件或复印件）、设备 PPID（零部件标识）或授权戴尔零售商开具的发票，才能获得保修服务。

保修范围

戴尔保证，在正常使用条件下，保修服务所涵盖的产品在功能、工艺及材料方面均不存在制造缺陷。

非保修范围：

  • 常规使用造成的正常磨损
  • 因跌落、液体泼溅或使用不当造成的损坏

按产品类型划分的保修范围

音频产品

  • 耳机：3 年保修期
  • 入耳式耳机：2 年保修期
  • 扬声器：3 年保修期（型号 MH3021P 享受 1 年保修服务）

电源和充电解决方案

  • 电源适配器：在美国提供 3 年保修，在所有其他地区提供 1 年保修
  • 电源伴侣：1 年保修期
  • 线缆适配器：1 年保修期
  • 从 Dell.com 购买的转换器：1 年保修期

书写工具和配件

  • 主动式触控笔：3 年保修期。例外情况：型号 PN579X、PN350M、PN7320A 和 PN7350A 享受 1 年保修服务
  • 手写笔笔尖：无保修范围（归类为备用部件）

连接解决方案

USB-C 适配器和集线器：

  • 型号 DA326、DA310、DA305：3 年保修期
  • 型号 DA225、DA300：1 年保修期

智能技术产品

电源模块 5000 和 I/O 模块 5000：最长 5 年保修期，具体取决于生产日期

输入设备

  • 键盘和鼠标：3 年保修期。
    • 例外情况：型号 MS116、KB216、KB522、WM126、KB813、MS819、WM615、KM520、KM720 和 MS510 享受 1 年保修服务。
    • 区域例外情况：型号 MS116 和 KB216 在印度享受 3 年保修服务
  • KB216/KM636 的掌托：无保修范围（归类为备用部件）

游戏和娱乐

Alienware 外围设备：2 年保修期，适用于耳机、鼠标和键盘

视频和工作区解决方案

  • 外部网络摄像头：3 年保修期
  • 显示器臂架和支架：3 年保修期
  • 电脑包和便携包：3 年保修期，适用于双肩背包、单肩提包及内胆包
  • DVD 驱动器（型号 DW316）：1 年保修期

没有保修范围的物品

部分配件被视为备用部件，并且没有保修范围：

  • 耳罩
  • 鼠标垫
  • 其他更换组件

需要注意事项

  • 区域和型号差异：保修条款和期限可能会因您所在的地理区域以及具体的产品型号而异。
  • 需要帮助？有关您所用产品的保修范围的详细信息，请参阅购买时附带的产品文档或查看有限硬件保修。
  • 妥善保管购买凭证：保留您的原始购买凭证，因为它们是提交所有服务请求时的保修资格证明。
  • 有关更多信息，请访问戴尔品牌外围设备保修和支持页面。

Affected Products

Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware 7.1 Gaming Headset AW510H, Alienware Stereo Gaming Headset | AW310H, Alienware Mechanical Gaming Keyboard | AW310K , Alienware RGB Mechanical Gaming Keyboard AW410K, Alienware Tenkeyless Gaming Keyboard AW420K, Alienware Low-Profile RGB Mechanical Gaming Keyboard | AW510K, Alienware Wireless Gaming Mouse AW310M, Alienware RGB Gaming Mouse AW510M, Alienware Wired/Wireless Gaming Mouse AW610M, Alienware Tri-Mode Wireless Gaming Mouse AW720M, Alienware Elite Gaming Mouse - AW959, Alienware Palm Rest – AW168, Alienware Pro Gaming Keyboard – AW768, Alienware Wireless Gaming Headset AW988, Laptop Bags & Cases, Alienware Pro Wireless Gaming Headset, Alienware Tri-Mode Wireless Gaming Headset AW725H, Alienware Tri-Mode Wireless Gaming Headset AW920H, Alienware Wired Gaming Mouse AW320M, Alienware Pro Wireless Gaming Keyboard, Alienware Pro Wireless Gaming Mouse, Alienware Tri-Mode Wireless Gaming Keyboard AW920K, Alienware Wired Gaming Headset AW520H, Alienware Dual Mode Wireless Gaming Headset AW720H, Alienware Wireless Gaming Mouse AW620M, Dell Wireless Chrome Keyboard KB5220W-C, Dell Compact Form Factor All-in-One Stand CFS22, Dell Business Multimedia Keyboard KB522, Dell Pro 3 Wired Keyboard KB216, Dell 2.1 Speaker System AE415, Dell A225 Speaker System, Dell Wireless Speaker System AC411, Dell Active Pen - PN338M, Dell Active Pen PN350M, Dell Active Pen - PN557W, Dell Active Pen - PN579X, Dell Active Pen - PN556W, Dell AD211 Bluetooth Portable Speaker, Dell Adapter - DisplayPort to VGA, Dell USB-C Power Adapter Plus – 90W PA901C, Dell Adapter USB-C To Ethernet, Dell Adapter - USB-C to HDMI/DisplayPort with Power Pass-Through, Dell Adaptor USB-C To VGA, Dell 2.0 Speaker System AE215, Dell Wireless 360 Speaker System AE715, Dell Pro Plus Active Pen PN5122W, Dell Pro Premium Active Pen PN7522W, Dell AX210 USB 2.0 Powered Speaker, Dell AX510/AX510 PA Stereo Soundbar Speaker System, Dell BH200 Bluetooth 2.0 EDR Stereo Headset, Dell Bluetooth Keyboard Folio WK415, Dell Bluetooth Mouse WM615, Dell Bluetooth Travel Mouse MS700, Dell Cable - Easy Transfer for Windows 8, Dell Pro Max All-in-One Stand CFS25, Dell Pro Plus Compact Keyboard KB740, Dell USB-C to HDMI 2.0 / USB-A 3.0 Adapter, Dell Pro 4-in-1 USB-C Travel Hub DA225, Dell Dock with Monitor Stand DS1000, Dell Pro Dual Monitor Stand MDS19, Dell Pro Dual Monitor Arm MDA20, Dell Dual Monitor Stand (MDS14), Dell Pro 5 Earbuds EB525, Dell External USB Slim DVD ROM Optical Drive DP61N, Dell External USB Slim DVD +/- RW Optical Drive DW316, Dell External USB Ultra Slim DVD +/-RW Slot Drive DW514, Dell FDP SoundBar with Virtual Surround (AY511), Dell Hybrid Adapter + Power Bank | PH45W17-AA, Dell Hybrid Adapter + Power Bank | PH45W17-BA, Dell Hybrid Adapter + Power Bank USB-C | PH45W17-CA, Dell In-Ear Headset IE600, Dell Pro 5 Wired Silent Collaboration Keyboard KB525C, Dell Pro Premium Collaboration Keyboard KB900, Dell Pro 5 Silent Compact Keyboard and Mouse KM555, Dell Wireless Keyboard & Mouse Bundle KM632, Dell Pro Premium Collaboration Keyboard and Mouse KM900, Dell Pro 5 Wired Mouse MS3220, Dell Laser Mouse, Dell Legacy Adapter LD17, Dell Pro Plus Keyboard KB700, Dell Dual-Monitor Stand MDS14A, Dell Micro All-in-One Stand MFS18, Dell Pro Micro All-in-One Stand MFS22, Dell Monitor Stand MKS14, Dell Speakerphone with Multiport Adapter – MH3021P, Dell Pro 5 Compact Mouse MS5120W, Dell Pro 5 Mouse MS3320W, Dell Monitor Dual Arm MDA17, Dell Pro 5 Silent Compact Mouse MS355, Dell Pro Premium Mouse MS900, Dell Pro Plus Compact Keyboard and Mouse KM7120W, Dell Pro Plus Mouse MS5320W, Dell Notebook Power Bank Plus – USB C, 65Wh - PW7018LC, Dell Small Form Factor AIO Stand OSS17, Dell Portable Power Companion (18000mAh) PW7015L, Dell Portable Power Companion (12000mAh) PW7015M, Dell Portable Power Companion (12000mAh) PW7015MC, Dell Power Adapter Plus – 45W, Dell Pro Plus Keyboard and Mouse KM7321W, Dell Pro Premium Compact Mouse MS7421W, Dell Premier Wireless Keyboard and Mouse KM717, Dell Premier Wireless Keyboard WK717, Dell Premier Wireless Mouse WM527, Dell Premier Wireless ANC Headset - WL7022, Dell Pro Slim All-in-One Stand OSS25, Dell Pro Stereo Soundbar - AE515M, Dell Pro Stereo Headset UC150, Dell Pro Stereo Headset UC350, Dell Pro Webcam WB5023, Dell Pro Keyboard and Mouse KM5221W, Dell Pro Wireless Headset - WL5022, Dell Adapter - USB-C to HDMI 2.1 - SA124, Dell Adapter USB-C to 2.5G Ethernet - SA224, Dell Pro 7 Conferencing Soundbar SB725, Dell Small Form Factor AIO Stand OSS21, Dell Single Arm Monitor (MSA14), Dell Single Monitor Arm MSSA18, Dell Pro Single Monitor Arm MSA20, Dell Pro 5 Wireless Speakerphone SL525, Dell Slim Soundbar - SB521A, Dell Slim Conferencing Soundbar - SB522A, Dell Pro 3 Smartcard Keyboard KB813, Dell Professional Sound Bar AE515, Dell Pro 3 Wired Speakerphone SP325, Dell Pro 3 Desktop Speakerphone SP3022, Dell Stereo Headset WH1022, Dell Stereo Soundbar - AC511M, Dell Tablet Stand TSS16, Dell TP713 Wireless Touchpad, Dell Travel Mouse WM524, Dell Pro Stereo Headset UC300-Lync Optimised, Dell Adapter DA100 – USB 3.0 to HDMI/VGA/Ethernet/USB 2.0, Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0 DA200, Dell USB C Power Adapter Plus-45W, Dell Performance USB Headset AE2, Dell USB Soundbar AC511, Dell Adapter - Dell USB-C Mobile Adapter - DA300, Dell 6-in-1 USB-C Multiport Adapter - DA305, Dell Adapter - USB-C to Dual USB-A with Power Pass-Through, Dell Venue Cradle, Dell Pro 3 Webcam 2K WB3023, Dell Webcam WB7022, Dell Pro 3 Wired Lite Headset WH125, Dell Pro Wired Headset WH3024, Dell Pro Plus Wired ANC Headset WH5024, Dell Wireless Keyboard and Mouse - KM117, Dell Keyboard and Mouse KM3322W, Dell Wireless Keyboard and Mouse- KM636 (black), Dell Wireless Keyboard & Mouse KM714, Dell Wireless Laser Mouse WM514, Dell Wireless Mouse WM324, Dell Wireless Touch Mouse WM713, Dell Pro 3 Wired Mouse MS116, Wireless Charging Mat PM30W17, Dell Pro Keyboard KB500, Dell Pro Mouse MS300, Dell Mouse WM118, Dell Wireless Mouse WM126, Dell Wireless Mouse WM326, Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024, Dell WL6000 100W 5.1 Surround Speaker System with 5.8 GHz Wireless Rear Channels and Subwoofer, Dell Pro Premium Wireless ANC Headset WL7024, E-Flat Panel Stand, E-View Laptop Stand, Dell Pro Stereo Headset - WH3022, Dell Pro 7-in-1 USB-C Travel Hub DA310, Dell Adapter - USB 3.0 to Ethernet PXE Boot, Wired Mouse with Fingerprint Reader - MS819 ...
Article Properties
Article Number: 000363939
Article Type: How To
Last Modified: 07 Jul 2026
Version:  9
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