How to Download and Install Halcyon Anti-Ransomware Suite From Dell

Affected Software:

• Halcyon Anti-Ransomware Suite

Affected Platforms:

• Dell Pro
• Dell Pro Max
• Latitude
• OptiPlex
• Precision
• XPS
  Note: Only AMD and Intel chips are supported. Qualcomm chips and ARM-based platforms are unsupported.

Affected Operating Systems:

• Windows

What does it mean for a computer to be equipped for ransomware resilience?

A ransomware resilient computer is a Dell commercial computer that comes enabled with Halcyon’s ransomware protection platform providing built-in prevention, response, and recovery from ransomware attacks.

How do I download and install Halcyon Anti-Ransomware Suite?

1. Automatically using Dell Optimizer for initial silent install
   Note: If the Halcyon Anti-Ransomware Suite silent install package does not automatically run using Dell Optimizer, then the install package can be downloaded and deployed manually using Dell Digital Locker. An example why the silent install package might not automatically run is if the computer has been reimaged from the factory shipping image.
2. Manually using My Account
   1. Go to Software Licenses.
   2. Search for Halcyon.
   3. An entry for every computer that was ordered with Halcyon is displayed. Each line is identical in terms of content.
   4. Select one of the Halcyon entries.
   5. License and Available Downloads are at the top of the page.
      Note:

      • License = Install instructions (Contains the link to the intake form and the link for IT admins to create the console)
      • Available Downloads = The install package that Dell hosts
   6. Once the Halcyon Anti-Ransomware Suite install package is downloaded to your local hard drive, Dell Technologies recommends installation using an endpoint management tool (for example, PDQDeploy, System Center Configuration Manager (SCCM), Tanium, and so on). Microsoft Intune installation instructions are available upon request during the onboarding engagement with Halcyon Customer Success or by emailing Halcyon Support at support@halcyon.ai.
      Caution:

      • Your company's computers are not ransomware resilient until the activation process is complete and you have engaged with Halcyon Customer Success. For activation steps, refer to How do I activate Halcyon Anti-Ransomware Suite.
      • The activation process and the terms and conditions of ransomware resiliency are defined at Halcyon Dell Commercial PCs Equipped for Ransomware Resilience.
      Note: Installation of the Halcyon agent requires local administrator privileges or higher.

Halcyon Customer Success owns support install and setup of tenant and console. Halcyon Customer Success can be reached at DellPCSupport@halcyon.ai.

How do I activate Halcyon Anti-Ransomware Suite?

To begin activation of your Halcyon software, complete the Ransomware Resiliency Intake Form. Form completion initiates white glove onboarding and enables access to the following:

• Halcyon agent console by email invite
• Halcyon Support Portal and knowledge base by email invite

For questions or issues, contact DellPCSupport@halcyon.ai.