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Article Number: 000140825

Unable to Switch From Wireless to Ethernet When Docked

Summary: Steps to enable wireless network connection switch to wired network connection when it is docked.

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Article Content

Symptoms

Unable to Switch from Wireless to Ethernet When Docked

You may be unable to switch between Wireless and Ethernet network connection automatically when you dock your system. The on board Ethernet connection works as well as the Wireless network connection. After the system is docked the Wireless network connection remains on instead of switching to the Ethernet connection of the docking station. Manually switching (FN + PrtScr) does not disable the Wireless connection and after disabling Wireless manually the system will reconnect to the Wireless network even while docked.

This has been reported on the following models:

  • Latitude 3470
  • Latitude 3570
  • Latitude E5270
  • Latitude E5470
  • Latitude E5570
  • Latitude E7270
  • Latitude E7470
  • Precision 3510
  • Precision 7510
  • Precision 7710

Cause

Cause information is not available.

Resolution

Install the Dell WLAN HotKey Driver

You can download and install the Dell WLAN HotKey Driver from the Dell Support Website, where you can select your system, then Drivers and Downloads, Network folder to locate and download the WLAN Radio Switch Driver.

Use the steps below to enable WLAN Control in BIOS if not already done:

  1. Tap the F2 key while powering up the system
  2. Once in the BIOS please click on Power Management
  3. You will then click on Wireless Radio Control
  4. Once here please ensure that the Control WLAN radio option is selected
  5. Please click Apply and then Exit

Once complete, the system should automatically switch from Wireless to Ethernet when docked.

Additional Information

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Article Properties

Affected Product

Latitude 3470, Latitude 3570, Latitude E5270, Latitude E5470, Latitude E7270, Latitude E7470, Precision 3510, Precision 7510, Precision 7710

Last Published Date

08 Jan 2024

Version

4

Article Type

Solution

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