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Article Number: 000148683

How to Stop and Start Services in Dell Security Management Server

Summary: Dell Security Management Server services may be stopped or started by following these instructions.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) services may be stopped or started for:

  • Changing configuration parameters
  • Installing certificates
  • General troubleshooting
  • Database Migrations
  • Upgrading the server software

Affected Products:

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition
  • Credant Mobile Guardian Server

Affected Versions:

  • v6.0.0 and Later

Cause

      Not applicable

Resolution

A Windows administrator can either Stop or Start Dell Security Management Server services. Click on the appropriate tab for more information.

 

The stop Process for Dell Security Management Server can be performed in any Order. Click the appropriate section for more information.

 

To stop services:

  1. Right-click the Windows start menu and then click Run.

Run option

  1. In the Run UI, type services.msc and then press OK.

Run UI

  1. In the Services UI, right-click the appropriate service and then select Stop.

Services UI

Note: Once the progress bar completes:
  • The service shows a null Status.
  • The Stop and Restart options are replaced with the ability to Start the service.

Example service stopping

 

Example service stopped in the Services UI

Dell Security Management Server (formerly Dell Data Protection Enterprise Edition) does not require a specific service stop order.

The start Process for Dell Security Management Server must be done in a specific Order. Click the appropriate section for more information.

Note: If your environment has Dell Data Security front-end servers, restart front-end services after the back-end server’s services have started.
 

To start services:

  1. Right-click the Windows start menu and then click Run.

Run option

  1. In the Run UI, type services.msc and then press OK.

Run UI

  1. In the Services UI, right-click the appropriate service and then select Start.

Services UI

Note: Once the progress bar completes:
  • The service shows a Status of Running.
  • The Start option is replaced with the ability to Stop or Restart the service.

Example service starting
Example service started in the Services UI

Click the appropriate version of Dell Security Management Server for the service start order. For more information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.

Service Start Order:

  • Dell PostgreSQL 10.7
  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy
  • Dell Recovery Server

Service Start Order:

  • Dell PostgreSQL 10.7
  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Compliance Reporter
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy
  • Dell Recovery Server

Service Start Order:

  • Dell PostgreSQL 10.7
  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Compliance Reporter
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy

Service Start Order:

  • Dell PostgreSQL 10.7
  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Access Groups
  • Dell Compliance Reporter
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy

Service Start Order:

  • Dell PostgreSQL 10.7
  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell ACL Service
  • Dell Compliance Reporter
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy

Service Start Order:

  • Dell PostgreSQL
  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell ACL Service
  • Dell Compliance Reporter
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy

Service Start Order:

  • Dell PostgreSQL
  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Compliance Reporter
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy

Service Start Order:

  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Compliance Reporter
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy

Service Start Order:

  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Compliance Reporter
  • Dell Console Web Services
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy

Service Start Order:

  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Identity Server
  • Dell Compliance Reporter
  • Dell Console Web Services
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy

Service Start Order:

  • Dell Document Store
  • Dell Message Broker
  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Identity Server
  • Dell Compliance Reporter
  • Dell Console Web Services
  • Dell Device Server
  • Dell Key Server
  • Dell Policy Proxy
Note: Identity Server may not be present in all environments.

Service Start Order:

  • Credant Compatibility Server
  • Credant Core Server
  • Credant Security Server
  • Credant Identity Server
  • Remaining Credant Services
Note: Identity Server may not be present in all environments.

Service Start Order:

  • Dell Compatibility Server
  • Dell Core Server
  • Dell Security Server
  • Dell Identity Server
  • Remaining Dell Services
Note: Identity Server may not be present in all environments.

Service Start Order:

  • Dell Compatibility Server
  • Dell Core Server
  • Remaining Dell Services

Service Start Order:

  • Credant Core Server
  • Credant Compatibility Server
  • Remaining Credant Services

Service Start Order:

  • CMG Server [Version]
  • Credant Core Management Server [Version]
  • CMG Device Server [Version]
  • Credant Compliance Reporter [Version]
  • Remaining CMG Services

Service Start Order:

  • CMG Server [Version]
  • Credant Compliance Reporter [Version]
  • Remaining CMG Services
Note: Compliance Reporter is an add-on component and may not be present in all environments.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Article Properties

Affected Product

Dell Encryption

Last Published Date

03 Apr 2023

Version

12

Article Type

Solution

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