Article Number: 538477

printer Print mail Email

Data Protection Advisor (DPA): Agent logs error opening the required pstore or cannot open pstore

Summary: DPA agent logs error opening pstore or cannot open pstore

Primary Product: Data Protection Advisor

Product: Data Protection Advisor

Last Published: 12 Mar 2020

Article Type: Break Fix

Published Status: Online

Version: 4

Data Protection Advisor (DPA): Agent logs error opening the required pstore or cannot open pstore

Article Content

Issue


The following errors are logged by the agent during data collection or during startup:

ERR     32432.44128    20191026:105133         clctr.module - aapiRunRequest(): Unable to run request networker:status as there was an error opening the required pstore D:\Program Files\agent\data\networker_status_NWservername_NetWorker.db.
ERR     46268.18960    20191026:110342 common.localdb.sqlit - csqlRollbackTransaction(): Attempt to rollback without an active transaction
ERR     46268.18960    20191026:110342  com.mod.agentconfig - loadAgentRegisteredConfig(): Error loading agent registered config: cannot open pstore: D:\Program Files\agent\data\agent_config.db
ERR     46268.18960    20191026:110343 common.localdb.pstor - pstoreOpen(): Failed to begin transaction
ERR     46268.18960    20191026:110343  com.mod.agentconfig - loadAgentRegistrationCredentials(): Error loading agent registration credentials: cannot open pstore: D:\Program Files\agent\data\agent_config.db


 
Cause
McAfee anti-virus product was installed on the agent host and actively scanning the DPA Agent folder.
Resolution
Configure exclusion within McAfee software to not actively scan the DPA Agent folder.  Below is the default install directory on Windows for the DPA Agent:

<Install directory>\emc\dpa\agent
Notes

Issue


The following errors are logged by the agent during data collection or during startup:

ERR     32432.44128    20191026:105133         clctr.module - aapiRunRequest(): Unable to run request networker:status as there was an error opening the required pstore D:\Program Files\agent\data\networker_status_NWservername_NetWorker.db.
ERR     46268.18960    20191026:110342 common.localdb.sqlit - csqlRollbackTransaction(): Attempt to rollback without an active transaction
ERR     46268.18960    20191026:110342  com.mod.agentconfig - loadAgentRegisteredConfig(): Error loading agent registered config: cannot open pstore: D:\Program Files\agent\data\agent_config.db
ERR     46268.18960    20191026:110343 common.localdb.pstor - pstoreOpen(): Failed to begin transaction
ERR     46268.18960    20191026:110343  com.mod.agentconfig - loadAgentRegistrationCredentials(): Error loading agent registration credentials: cannot open pstore: D:\Program Files\agent\data\agent_config.db


 
Cause
McAfee anti-virus product was installed on the agent host and actively scanning the DPA Agent folder.
Resolution

Configure exclusion within McAfee software to not actively scan the DPA Agent folder.  Below is the default install directory on Windows for the DPA Agent:

<Install directory>\emc\dpa\agent

Notes

Article Attachments

Attachments

Attachments

Article Properties

First Published

Tue Nov 05 2019 15:22:08 GMT

First Published

Tue Nov 05 2019 15:22:08 GMT

Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters