How to Troubleshoot Inkjet Cartridge Issues on Your Dell Printer
Summary:Resolving the printer not recognizing the ink cartridge(s) with Cartridge Errors (Alignment, Missing and Unsupported) or only prints in one color.
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This article provides information on how to resolve the printer not recognizing the ink cartridge(s) or only prints in one color. The error messages may include Cartridge Alignment, Cartridge Error, Cartridge Missing or Unsupported Cartridge.
Dell does not recommend the use of refilled or third-party ink cartridges. These cartridges can potentially damage the printer.
To verify the cartridges are Dell-branded, take the cartridges out of the printer and look at the top. Verify that the cartridge has the word Dell molded into the cartridge case (Figure 1). For more information on identifying the proper printer cartridges, refer to the Online User's Guide.
Figure 1: Dell-branded ink cartridges
Note: The 725 and 810 printers only have one ink cartridge.
The Dell All-In-One printers come with two separate ink compartments that are not interchangeable. The black ink cartridge cannot be used in the color ink cartridge slot and vice versa.
Turn the printer on.
Raise the front cover of the printer so that the ink cartridge carrier moves to the center.
Inspect the ink cartridges ensuring that the black ink cartridge is inserted into the left-hand ink compartment and that the color ink cartridge is inserted into the right-hand ink compartment.
Note: If the ink cartridges are not in their correct slots, carefully remove the ink cartridges and re-insert them into the correct slots. Make sure the lip is in the correct position (Figure 3).
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Article Properties
Article Number: 000136082
Article Type: Solution
Last Modified: 19 Dec 2022
Version: 6
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Article Properties
Article Number: 000136082
Article Type: Solution
Last Modified: 19 Dec 2022
Version: 6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.