VxRail: How to collect the VxRail Manager log bundle on VxRail 4.7.x, 7.x and 8.x

Summary: This article provides information about how to collect the VxRail Manager log bundle on VxRail version 4.7.x and 7.x, 8.x, or using command line.

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Instructions

How to collect VxRail Manager logs using vCenter UI on VxRail 4.7.x and 7.x code releases:

  1. Log in to vCenter using administrator account.
  2. Select the target VxRail cluster.
  3. Move to Configure and select the VxRail plug-in section.
  4. Choose the Troubleshooting subsection.
  5. Click Create.
VxRail UI troubleshooting section showing log collection screen
  1. Select VxRail Manager.

NOTE: If hardware and or platform logs are also required, tick accordingly.
 
  1. Click Generate.
VxRail create log bundle UI
  1. Once the log is generated, the button Download becomes available and should be used for downloading locally.


How to collect VxRail Manager logs using vCenter UI on VxRail 8.x code releases:

  1. Log in to vCenter using administrator account.
  2. Select the target VxRail cluster.
  3. Move to Configure and select the VxRail plug-in section.
  4. Choose the Support subsection and the Troubleshooting tab.
  5. Click Create.
VxRail UI showing support tab where you can see log bundle creation
  1. Select VxRail Manager logs.

NOTE: If hardware and or platform logs are also required, tick accordingly.
 
  1. Click Generate.
  VxRail UI showing support tab where you can create log bundle
 


Collecting VxRail Manager log using command line:

If the vCenter UI is unavailable, logs can also be collected using the command line:
  1. Log in as mystic on the VxRail Manager using SSH
  2. Switch to the root user:
mystic@vxrail:-> su root
  1. Perform the command to generate a log bundle:
vxrail:/home/mystic # /mystic/generateLogBundle.py  -v
  1. Once a log is generated, the path of the collection is printed on the screen.
  2. If the bundle creation fails, review /var/log/mystic/dc.log.
  3. Usually it puts the bundle in /tmp/mystic/dc/.

Additional Information

This article contains instructions on how to generate a VxRail support log bundle either through the VxRail Plugin UI using vCenter or using command line.

See this published video:

Affected Products

VxRail, VxRail Appliance Family, VxRail Software
Article Properties
Article Number: 000190671
Article Type: How To
Last Modified: 18 Feb 2025
Version:  13
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