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How to initiate DellConnect

Summary: How to initiate DellConnect to let Dell Support Agents assist you by connecting to your system.

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Article Content


Instructions


DellConnect grants our Support Agents access to your System to help you solve issues. Here we show you how this is done.


HOW12453_en_US__1icon Note: Before you can use DellConnect, you have to contact the Dell Technical Support. If you have not opened a Support Case yet, please contact the Dell Technical Support.

How to start DellConnect

After the Support Agent has asked you to, there are two ways to start DellConnect: directly via your Web Browser or via Dell SupportAssist.

DellConnect via SupportAssist:

  1. Open Dell SupportAssist on your System.

  2. Click the Get Support link and after that click DellConnect.

  3. Now your webbrowser will open and show the DellConnect Site. Read and accept the terms and conditions.

  4. On the next page, enter the Code provided by the support agent.

  5. DellConnect will now download, install and start.

DellConnect directly via your Web Browser:

  1. Open up your Webbrowser and visit www.dellconnect.com.

  2. Select your Region in the first dropdown menu (e.g. Europe).

  3. In the second drop down menu select your country and language (e.g. United Kingdom and English).

    HOW12453_en_US__1icon Note: If you are located in the United States, you have to select the queue the support agent told you before.
  4. Click Continue.

  5. Read and accept the terms and conditions.

  6. On the next page, enter the Code provided by the support agent.

  7. DellConnect will now download, install and start.

HOW12453_en_US__1icon Note: You can cut the DellConnect connection at any time if you want. Just close the DellConnect window or click the stop button (rectangle icon).

Article Properties


Affected Product

Desktops & All-in-Ones, Laptops

Last Published Date

08 May 2024

Version

4

Article Type

How To