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Article Number: 000212112

USB Headset Audio Issues While Using Video Conference Applications in Windows 11

Summary: This article provides information about audio issues when using USB headsets in Windows 11 with video conferencing applications. You may receive Audiodg.exe errors in Windows Device Manager, which causes failures in Zoom, Teams, and WebEx. ...

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

You may experience audio drops, microphone issues, microphone errors, or Audiodg.exe error codes in the Windows Event Logs. You may also experience an error message, Cannot detect your speaker and microphone, within a video conference application (for example, WebEx, Teams, or Zoom). Inspiron, Latitude, OptiPlex, Precision, Vostro, or XPS computers running Windows 11, and the MaxxAudio application versions 10, 11, or 12, can encounter this issue. Computers may have Dell Optimizer or MyDell installed also.


Examples of Headsets that May Exhibit Issue:

  • USB Jabra
    • Pro 9470
    • Evolve2 30 UC Stereo
    • Pro 935
       
  • USB Plantronics
    • BT600
    • Poly Blackwire 5200 Series
    • HW710
    • Blackwire C5220


List of Affected Computers:

  1. Inspiron
  2. Latitude
  3. OptiPlex
  4. Precision
  5. Vostro
  6. XPS

Cause

The USB audio device stereo output is a mono Echo Cancelation reference signal for the video conference application. The audio errors occur due to the Waves algorithm was not designed to process a mono Echo Cancellation signal.

Resolution

Realtek Audio Driver Update

The solution is to update the Realtek Audio Driver that includes a fixed Waves driver that improves integration into Windows 11.

List of Affected Computers


Inspiron

Model Driver Release Driver Version
Inspiron 3020 Released 1.3.18.0 or Later
Inspiron 3020 S Released 1.3.18.0 or Later
Inspiron 5410/5418 Released 6.0.9511.1 or Later
Inspiron 5415 Released 6.0.9511.1 or Later
Inspiron 5510/5518 Released 6.0.9511.1 or Later
Inspiron 5515 Released 6.0.9511.1 or Later
Inspiron 7510 Released 6.0.9511.1 or Later
Inspiron 7610 Released 6.0.9511.1 or Later
Inspiron 13 5310 Released 6.0.9511.1 or Later
Inspiron 13 5320 Released 6.0.9597.1 or Later
Inspiron 13 5330 Released 6.0.9514.1 or Later
Inspiron 14 5410 2-in-1 Released 6.0.9511.1 or Later
Inspiron 14 5420 Released 6.0.9597.1 or Later
Inspiron 14 5425 Released 6.0.9509.1 or Later
Inspiron 14 5430 Released 6.0.9514.1 or Later
Inspiron 14 5435 Released 6.0.9514.1 or Later
Inspiron 14 7415 2-in-1 Released 6.0.9511.1 or Later
Inspiron 14 Plus 7420 Released 6.0.9597.1 or Later
Inspiron 14 7420 2-in-1 Released 6.0.9597.1 or Later
Inspiron 14 7425 2-in-1 Released 6.0.9509.1 or Later
Inspiron 14 Plus 7430 Released 6.0.9514.1 or Later
Inspiron 14 7430 2-in-1 Released 6.0.9514.1 or Later
Inspiron 14 7435 2-in-1 Released 6.0.9514.1 or Later
Inspiron 15 3510 Released 6.0.9511.1 or Later
Inspiron 15 3511 Released 6.0.9511.1 or Later
Inspiron 15 3515 Released 6.0.9511.1 or Later
Inspiron 15 3520 Released 6.0.9597.1 or Later
Inspiron 15 3525 Released 6.0.9509.1 or Later
Inspiron 15 3530 Released 6.0.9514.1 or Later
Inspiron 15 3535 Released 6.0.9514.1 or Later
Inspiron 16 5620 Released 6.0.9520.1 or Later
Inspiron 16 5625 Released 6.0.9509.1 or Later
Inspiron 16 5630 Released 6.0.9514.1 or Later
Inspiron 16 5635 Released 6.0.9514.1 or Later
Inspiron 16 Plus 7620 Released 6.0.9520.1 or Later
Inspiron 16 7620 2-in-1 Released 6.0.9597.1 or Later
Inspiron 16 Plus 7630 Released 6.0.9514.1 or Later
Inspiron 16 7630 2-in-1 Released 6.0.9514.1 or Later
Inspiron 16 7635 2-in-1 Released 6.0.9514.1 or Later
Inspiron 24 5410 All-in-One Released 6.0.9509.1 or Later
Inspiron 24 5411 All-in-One Released 6.0.9509.1 or Later
Inspiron 24 5415 All-in-One Released 6.0.9509.1 or Later
Inspiron 24 5420/5421 Released 6.0.9514.1 or Later
Inspiron 27 7710 All-in-One Released 6.0.9509.1 or Later
Inspiron 27 7720 Released 6.0.9514.1 or Later


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Latitude

Model Driver Release Driver Version
Latitude 3120 Released 6.0.9511.1 or Later
Latitude 3320 Released 6.0.9511.1 or Later
Latitude 3420 Released 6.0.9511.1 or Later
Latitude 3520 Released 6.0.9511.1 or Later
Latitude 5320 Released 6.0.9511.1 or Later
Latitude 5420 Released 6.0.9511.1 or Later
Latitude 5421 Released 6.0.9511.1 or Later
Latitude 5520 Released 6.0.9511.1 or Later
Latitude 5521 Released 6.0.9511.1 or Later
Latitude 7320 Released 6.0.9511.1 or Later
Latitude 7320 Detachable Released 10.0.220.1 or Later
Latitude 7420 Released 6.0.9511.1 or Later
Latitude 7520 Released 6.0.9511.1 or Later
Latitude 9420 Released 10.0.220.1 or Later
Latitude 9520 Released 10.0.220.1 or Later
Latitude 3330 Released 6.0.9597.1 or Later
Latitude 3430 Released 6.0.9597.1 or Later
Latitude 3530 Released 6.0.9597.1 or Later
Latitude 5330 Released 6.0.9509.1 or Later
Latitude 5430 Released 6.0.9509.1 or Later
Latitude Rugged 5430 Released 6.0.9511.1 or Later
Latitude 5431 Released 6.0.9509.1 or Later
Latitude 5530 Released 6.0.9509.1 or Later
Latitude 5531 Released 6.0.9509.1 or Later
Latitude 7230 Released 6.0.9509.1 or Later
Latitude 7330 Released 6.0.9509.1 or Later
Latitude Rugged 7330 Extreme Released 6.0.9511.1 or Later
Latitude 7430 Released 6.0.9509.1 or Later
Latitude 7530 Released 6.0.9509.1 or Later
Latitude 9330 Released 10.0.216.1 or Later
Latitude 9430 Released 10.0.216.1 or Later
Latitude 3140 Released 6.0.9509.1 or Later
Latitude 3340 Released 6.0.9514.1 or Later
Latitude 3440 Released 6.0.9514.1 or Later
Latitude 3540 Released 6.0.9514.1 or Later
Latitude 5340 Released 6.0.9514.1 or Later
Latitude 5440 Released 6.0.9506.1 or Later
Latitude 5540 Released 6.0.9514.1 or Later
Latitude 7340 Released 6.0.9514.1 or Later
Latitude 7440 Released 6.0.9506.1 or Later
Latitude 7640 Released 6.0.9506.1 or Later
Latitude 9440 2-in-1 Released 0.0.50.4 or Later


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OptiPlex

Model Driver Release Driver Version
OptiPlex 3000 Released 6.0.9509.1 or Later
OptiPlex 5000 Released 6.0.9509.1 or Later
OptiPlex 7000 Released 6.0.9509.1 or Later
OptiPlex 7010 Released 6.0.9520.1 or Later
OptiPlex 3090 Ultra Released 6.0.9511.1 or Later
OptiPlex 5090 Released 6.0.9511.1 or Later
OptiPlex 7090 Released 6.0.9511.1 or Later
OptiPlex 7090 Ultra Released 6.0.9511.1 or Later
OptiPlex 5400 All-in-One Released 6.0.9509.1 or Later
OptiPlex 7400 All-in-One Released 6.0.9509.1 or Later
OptiPlex 7410 All-in-One Released 6.0.9514.1 or Later
OptiPlex 5490 All-in-One Released 6.0.9511.1 or Later
OptiPlex 7490 All-in-One Released 6.0.9511.1 or Later
OptiPlex XE4 Released 6.0.9509.1 or Later


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Precision

Model Driver Release Driver Version
Precision 3450 Small Form Factor Released 6.0.9511.1 or Later
Precision 3650 Tower Released 6.0.9511.1 or Later
Precision 3260 Compact Released 6.0.9520.1 or Later
Precision 3260 XE Compact Released 6.0.9520.1 or Later
Precision 3460 Small Form Factor Released 6.0.9520.1 or Later
Precision 3460 XE Small Form Factor Released 6.0.9520.1 or Later
Precision 3560 Released 6.0.9511.1 or Later
Precision 3561 Released 6.0.9511.1 or Later
Precision 3660 Tower Released 6.0.9517.1 or Later
Precision 5560 Released 6.0.9511.1 or Later
Precision 5760 Released 10.0.220.1 or Later
Precision 7560 Released 6.0.9511.1 or Later
Precision 7760 Released 6.0.9511.1 or Later
Precision 3470 Released 6.0.9509.1 or Later
Precision 3570 Released 6.0.9509.1 or Later
Precision 3571 Released 6.0.9509.1 or Later
Precision 5470 Released 10.0.220.1 or Later
Precision 5570 Released 6.0.9509.1 or Later
Precision 5770 Released 10.0.220.1 or Later
Precision 7670 Released 6.0.9509.1 or Later
Precision 7770 Released 6.0.9509.1 or Later
Precision 3480 Released 6.0.9506.1 or Later
Precision 3580 Released 6.0.9514.1 or Later
Precision 3581 Released 6.0.9514.1 or Later
Precision 5480 Released 10.0.216.1 or Later
Precision 5680 Released 10.0.216.1 or Later
Precision 7680 Released 6.0.9506.1 or Later
Precision 7780 Released 6.0.9506.1 or Later


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Vostro

Model Driver Release Driver Version
Vostro 3510 Released 6.0.9511.1 or Later
Vostro 3515 Released 6.0.9511.1 or Later
Vostro 5310 Released 6.0.9511.1 or Later
Vostro 5410 Released 6.0.9511.1 or Later
Vostro 5415 Released 6.0.9511.1 or Later
Vostro 5510 Released 6.0.9511.1 or Later
Vostro 5515 Released 6.0.9511.1 or Later
Vostro 7510 Released 6.0.9511.1 or Later
Vostro 3020 Released 1.3.18.0 or Later
Vostro 3420 Released 6.0.9597.1 or Later
Vostro 3425 Released 6.0.9509.1 or Later
Vostro 3520 Released 6.0.9597.1 or Later
Vostro 3525 Released 6.0.9509.1 or Later
Vostro 5320 Released 6.0.9597.1 or Later
Vostro 5620 Released 6.0.9597.1 or Later
Vostro 5625 Released 6.0.9509.1 or Later
Vostro 7620 Released 6.0.9520.1 or Later
Vostro 3430 Released 6.0.9514.1 or Later
Vostro 3435 Released 6.0.9514.1 or Later
Vostro 3530 Released 6.0.9514.1 or Later
Vostro 3535 Released 6.0.9514.1 or Later
Vostro 5630 Released 6.0.9514.1 or Later
Vostro 5635 Released 6.0.9514.1 or Later
Vostro Desktop 5890 Released 6.0.9511.1 or Later


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XPS

Model Driver Release Driver Version
XPS Desktop 8950 Released 6.0.9511.1 or Later
XPS 13 9305 Released 6.0.9511.1 or Later
XPS 15 9510 Released 6.0.9511.1 or Later
XPS 17 9710 Released 10.0.220.1 or Later
XPS 9315 Released 0.0.34.7 or Later
XPS 9315 2-in-1 Released 10.0.220.1 or Later
XPS 13 Plus 9320 Released 10.0.220.1 or Later
XPS 15 9520 Released 6.0.9509.1 or Later
XPS 17 9720 Released 10.0.220.1 or Later
XPS 15 9530 Released 6.0.9514.1 or Later
XPS 17 9730 Released 10.0.235.1 or Later


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Article Properties

Affected Product
Inspiron 13 5310, Inspiron 13 5320, Inspiron 14 5410 2-in-1, Inspiron 14 5410/5418, Inspiron 5415, Inspiron 14 5420, Inspiron 14 5425, Inspiron 7415 2-in-1, Inspiron 14 7420 2-in-1, Inspiron 14 Plus 7420, Inspiron 14 7425 2-in-1, Inspiron 15 3510 , Inspiron 15 3511, Inspiron 15 3515, Inspiron 15 3520, Inspiron 15 3525, Inspiron 15 3535, Inspiron 15 5510/5518, Inspiron 5515, Inspiron 15 7510, Inspiron 16 5620, Inspiron 16 5625, Inspiron 16 5630, Inspiron 16 5635, Inspiron 16 7610, Inspiron 16 7620 2-in-1, Inspiron 16 Plus 7620, Inspiron 24 5410 All-in-One, Inspiron 24 5411 All-in-One, Inspiron 24 5415 All-in-One, Inspiron 24 5420 All-in-One, Inspiron 24 5421 All-in-One, Inspiron 27 7710 All-in-One, Inspiron 27 7720 All-in-One, Inspiron 3020 Desktop, Inspiron 3020 Small Desktop, Latitude 3120, Latitude 3140, Latitude 3320, Latitude 3330, Latitude 3340, Latitude 5320, Latitude 5330, Latitude 5340, Latitude 7320, Latitude 7320 Detachable, Latitude 7330, Latitude 7330 Rugged Extreme, Latitude 7340, Latitude 3420, Latitude 3430, Latitude 3440, Latitude 5421, Latitude 5430 Rugged, Latitude 5431, Latitude 5440, Latitude 7420, Latitude 7430, Latitude 7440, Latitude 9420, Latitude 9430, Latitude 9440 2-in-1, Latitude 3520, Latitude 3530, Latitude 3540, Latitude 5520, Latitude 5521, Latitude 5530, Latitude 5531, Latitude 5540, Latitude 7520, Latitude 7530, Latitude 9520, Latitude 7640, Latitude 5420, Latitude 5430, OptiPlex 3000 Tower, OptiPlex 3090 Ultra, Optiplex 5000 Tower, OptiPlex 5090 Tower, OptiPlex 5400 All-In-One, OptiPlex 5490 All-In-One, OptiPlex 7000 Tower, OptiPlex Tower 7010, OptiPlex Micro 7010, OptiPlex Tower Plus 7010, OptiPlex Micro Plus 7010, OptiPlex Small Form Factor Plus 7010, OptiPlex Small Form Factor 7010, OptiPlex 7090 Tower, OptiPlex 7090 Ultra, OptiPlex 7400 All-In-One, OptiPlex 7490 All-In-One, OptiPlex XE, OptiPlex XE4, Precision 3260 XE Compact, Precision 3460 XE Small Form Factor, Precision 3470, Precision 3480, Precision 5470, Precision 5480, Precision 3560, Precision 3561, Precision 3570, Precision 3571, Precision 3580, Precision 3581, Precision 5560, Precision 5570, Precision 7560, Precision 5680, Precision 7670, Precision 7680, Precision 5760, Precision 5770, Precision 7760, Precision 7770, Precision 7780, Precision 3260 Compact, Precision 3450 Small Form Factor, Precision 3460 Small Form Factor, Precision 3650 Tower, Vostro 13 5310, Vostro 5320, Vostro 3420, Vostro 3425, Vostro 14 3430, Vostro 14 3435, Vostro 14 5410, Vostro 5415, Vostro 15 3510, Vostro 15 3515, Vostro 3520, Vostro 3525, Vostro 15 3530, Vostro 15 3535, Vostro 15 5510, Vostro 5515, Vostro 15 7510, Vostro 5620, Vostro 5625, Vostro 7620, Vostro 3020 Tower Desktop, Vostro 3020 Small Desktop, Vostro 5890, XPS 13 9305, XPS 13 9315 2-in-1, XPS 13 9315, XPS 13 Plus 9320, XPS 15 9510, XPS 15 9520, XPS 15 9530, XPS 17 9710, XPS 17 9720, XPS 17 9730, XPS 8950 ...
Last Published Date

01 Feb 2024

Version

12

Article Type

Solution

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