NVP vProxy: 19.10 "Fallback to NBD for IDE" Option No Longer Available

Summary: After upgrading the NetWorker server to 19.10, the NetWorker VMware Protection (NVP) vProxy option "Fallback to NBD for IDE disks" is no longer available.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

After NetWorker upgrade to 19.10, the vProxy appliance no longer has a "Fallback to NBD for IDE disks Option."

The VMware Protection Policies backup action includes a "Transport Mode" option. It also states "Select Auto Mode to fall back to NBD for IDE disks"

NWUI backup action settings

NOTE: IDE disks do not support the hot add transport mode. Only Network Block Device (NBD) supports backups of IDE disks.

The vProxy appliance must have both NBD and HotAdd sessions enabled:

vProxy Settings

Concern: The Auto selection mode is not isolated to select IDE disks. If the vProxy's HotAdd sessions are exceeded, then it starts to use NBD sessions, even if the VM/disk supports hot add. This can result in the Virtual Machines (VM) with IDE disks waiting for an NBD session to free up. 
Request: Backup admin does not want VMs which support HotAdd to use NBD; even if this means that the backup fails. The backup admin only wants backups of IDE disks to backup using NBD. 

Cause

This functionality was changed as per Request For Enhancement to "Fallback to NBD regardless of underlying condition"

This was raised to NetWorker engineering. 

Resolution

NetWorker 19.10.0.5 and 19.11.0.2 release include code changes to redo the Broker agent implementation so it works both with new and old features. Upgrade to one of these releases (or later).

Ensure to upgrade the vProxy appliance to the latest release supported by your NetWorker server:

Workaround:

Isolate the VMs with IDE disks into a VMware Protection Group. Configure a Protection Policy to backup this group using Auto vProxy selection. Manually select a vProxy which has both hot add and NBD sessions enabled. 

Additional Information

To identify which VMs in the VMware environment have IDE disks perform the following:
1. On the NetWorker server, run the following command from an Administrator command-prompt, or root shell:

nsrvim -d VCENTER_NAME

This creates a VCENTER_NAME.xml file.
Linux: /nsr/cores/nsrvim/
Windows: .xml files are generated in the directory from which the nsrvim command was run. 

2. Filter the VCENTER_NAME.xml for idePresent. This can be done using an .xml reader or from the command line.

Linux: 

xmllint --format /nsr/cores/nsrvim/VCENTER_NAME.xml | grep -B3 -i idePresent

Example:

nve:~ # xmllint --format /nsr/cores/nsrvim/vcsa.amer.lan.xml | grep -B3 -i idePresent
          <filename>[esx01-datastore] win-client01/win-client01_1.vmdk</filename>
          <datastore>esx01-datastore</datastore>
        </virtual-disk>
        <idePresent>TRUE</idePresent>

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000225871
Article Type: Solution
Last Modified: 28 Apr 2025
Version:  2
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