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Article Number: 000068059

Venue Step-by-Step Dell Desktop Dock Firm Ware Update Tool Operation.

Summary: This article provides information about Venue FirmWare Update Tool Operation

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

This article will walk you through the process of updating the Venue 11 desktop docking station Firm Ware version 41.19. These instructions will also be available to the customer during the install process.

Firm Ware file name: Dell Desktop Dock FW Update A02

Note: This update does not apply to A00 docks. If the docking station is running firmware version 0.41.9, this update cannot be applied.

Cause

NA

Resolution

 

Firmware update tool will launch once "Install Now" button is pressed in the Dell Desktop Dock Firmware Update Set Up Instructions page

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 Click Update to continue.

The following only appears when attempting to update to the same or earlier version of firmware compared to what is currently in the Dell Desktop Dock.

This will not appear if you are updating from an earlier version to a later version

   QNA43590_en_US__2dtd2

Click Yes to confirm and continue.

 

The upgrade process will start. A percentage bar will show update progress and the current operation is displayed in the box below the progress bar.

 QNA43590_en_US__3dtd3

 The update takes approximately 1 minute to complete the 6 operations to update your firmware.


When complete, the following message will be displayed

"Firmware update successful! Please remove power from your docking station for 15 seconds and then apply power again for changes to take effect."

QNA43590_en_US__4dtd4

To complete the update process, remove the power connector to your Dell Desktop Dock for 15 seconds, then plug the connector back in.

Congratulations, your desktop dock firmware update is complete. You may close any remaining windows opened during the update process.


 

Troubleshooting

 If update window shows ERROR or the update Fails:

  1.  Primary display error

 QNA43590_en_US__5dtd5

 Your Tablet internal LCD is not currently set as primary display.  You must ensure that the Tablet internal LCD is set to primary display.

  1. Could not detect external device error.

 QNA43590_en_US__6dtd6

 You do not currently have an external display powered on and attached to the Dell Desktop Dock set as primary display.  You must ensure that an external monitor is attached to the DP and/or HDMI connector.

  Then unplug A/C power from the dock for 15 seconds then retry the FW installation.(???)

3. Dell Desktop Dock Power error

 QNA43590_en_US__7dtd7

 

  1. Firmware update failed error.

 QNA43590_en_US__8dtd8

 This can occur if:

-          Power to the desktop dock was disconnected before update completed

-          The Tablet is undocked from the Dell Desktop Dock before update completed.

-          The Tablet goes to Standby, Restarts, or screen blank before update completed.

The result is no display on the attached external monitor.

To recover, unplug power from the Dell Desktop Dock for 15 seconds, then retry the update tool.

Article Properties

Affected Product

Venue 7140 Pro, Venue 7130 Pro/7139 Pro

Last Published Date

11 Aug 2021

Version

4

Article Type

Solution

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