VxRail: PM1653 or PM1655 SAS SSD Drive Models May Experience Unexpected Fault Conditions
Summary: Dell Samsung Serial Attached SCSI (SAS) PM1653 and PM1655 solid state drives may report excessive Sense Key faults. These faults have the potential to cause unexpected drive issues.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
If examining drive events, the Dell Samsung SSD drive models on firmware versions DSG5, DWG5, or earlier firmware may return either of the following SCSI sense key codes.
These codes are: 0x3, 0x11, 0x0, or 0x4, 0x29, 0x4.
This issue can occur on any Dell platform or Dell solution that supports these drives.
Cause
Issue on drive firmware
Resolution
If running 7.x code, upgrade to 7.0.482 or higher.
If running 8.x code, upgrade to 8.0.210 or higher.
If you are not in the position to upgrade the cluster now, contact Dell technical support and reference this KB. Dell can assist with upgrading the drive firmware only.
Additional Information
For PowerEdge see: Dell PM1653, PM1655 SAS SSD drive models may experience unexpected fault conditions.
Affected Products
VxRail, VxRail Appliance Series, VxRail G Series Nodes, VxRail D Series Nodes, VxRail D560, VxRail D560F, VxRail E Series Nodes, VxRail E560, VxRail E560F, VxRail E660, VxRail E660F, VxRail E665, VxRail E665F, VxRail G560, VxRail G560F
, VxRail P Series Nodes, VxRail P570, VxRail P570F, VxRail P670F, VxRail P675F, VxRail S Series Nodes, VxRail S570, VxRail Software, VxRail V Series Nodes, VxRail V570, VxRail V570F, VXRAIL V670F, VxRail VE-660, VxRail VP-760
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Article Properties
Article Number: 000222585
Article Type: Solution
Last Modified: 30 Jun 2026
Version: 4
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