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Qualcomm Laptops Unable to Find PXE Boot Option and USB Device, Then Boot to F12 Menu

Summary: This article provides information about Qualcomm laptops unable to find Preboot Execution Environment (PXE) boot option and USB device after resuming from power cycle.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Qualcomm laptops may not be able to find the PXE boot option and USB devices after resuming from the power cycle and booting to the F12 menu. The issue occurs when the computer is connected to WD22TB4 dock.

No PXE boot option and USB device on Qualcomm laptops

Affected Qualcomm Laptops:

  • Inspiron 14 Plus 7441
  • Latitude 7455
  • XPS 13 9345

Affected Dock:

  • Dell Thunderbolt Dock - WD22TB4

Cause

This is due to the Qualcomm platform design limitation. When platforms resume from power cycle (Cold boot, warm boot or hibernate), they send a Hard Reset, causing the dock Power Delivery entering wrong mode.

Resolution

Updating to Dell Dock WD19/WD22TB4 Firmware Update Utility version 01.00.44, 01.00.28 or later on the computer resolves the issue. To download and install the firmware, reference How to Download and Install Dell Drivers.

Affected Products

Inspiron 14 Plus 7441, Latitude 7455, Dell Thunderbolt Dock – WD22TB4, XPS 13 9345
Article Properties
Article Number: 000228393
Article Type: Solution
Last Modified: 16 Apr 2025
Version:  4
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