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Article Number: 000125906

Dell USB-C Hub Monitors: MAC Address Pass-Through Not Available with Non-Dell Systems

Summary: The MAC address pass-through feature does not work with non-Dell systems on the U2421HE and U2721DE monitor.

Article Content

Symptoms

MAC Address Pass-Through

Dell USB-C hub monitors that come with an integrated Ethernet RJ45 port and the MAC Address pass-through feature, will not work with non-Dell systems. Dell has a proprietary implementation of the MAC Address pass-through feature, which makes it available only when the monitor is used with a Dell system.

Affected monitors:      

  • U2421E
  • U2421HE
  • U2721DE

Cause

MAC Address pass-through is only available when used with a Dell system.

Resolution

This is working as designed.

For more information about MAC Address pass-through, see KB article 143263: What is MAC Address pass through? 

If you have further questions about this article, contact Dell Technical Support.

Article Properties

Affected Product

Dell U2421HE, Dell U2721DE

Product

Dell U2421HE, Dell U2721DE

Last Published Date

25 May 2021

Version

5

Article Type

Solution

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