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DA300 USB-C Mobile Adapter does not support 4K at 60Hz

Summary: The Dell DA300 USB-C Mobile Adapter can only output 4K resolution at 60Hz when connected to supported systems and monitors via HDMI or DisplayPort.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The DA300 USB-C Mobile Adapter does not support 4K resolution at 60Hz through HDMI or DisplayPort on ALL Dell systems.  The default output on unsupported systems is 4K at 30Hz.

Cause

NA

Resolution

To determine if your system supports 4K at 60Hz:
  • Check your monitor specifications to see whether it supports 4K resolution at 60Hz through DisplayPort or HDMI. 
  • Check your system specifications to see whether it supports the DisplayPort 1.3 /1.4 standard.
If both of these conditions are not met, your system is unsupported, and 4K resolution will display at 30Hz.

Affected Products

Dell Adapter - Dell USB-C Mobile Adapter - DA300
Article Properties
Article Number: 000142362
Article Type: Solution
Last Modified: 27 Nov 2024
Version:  4
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