Dell Pro Plus Experiences a Black Screen and Then Reboots

Summary: This article provides more information about Dell Pro Plus laptops experiencing a black screen and then rebooting after viewing YouTube videos for up to 24 hours.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • Dell Pro 13 Plus PB13255
  • Dell Pro 14 Plus PB14255
  • Dell Pro 16 Plus PB16255

Cause

Not Applicable

Resolution

Issue fixed by updating AGESA Boot Loader (ABL) firmware that is integrated within the BIOS code.

Dell Engineering is aware of the issue has developed BIOS update v1.9.3.

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter.

Affected Products

Dell Pro 13 Plus PB13255, Dell Pro 14 Plus PB14255, Dell Pro 16 Plus PB16255
Article Properties
Article Number: 000414719
Article Type: Solution
Last Modified: 24 May 2026
Version:  2
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