How to Retrieve Devices in Dell Device Management Console (DDMC) for 4G/5G

Summary: The article details how to retrieve orders for Dell devices in Dell Device Management Console (DDMC).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Within Dell Device Management Console, a customer can retrieve 4G/5G PCs using Order Retrieval.

There are two ways to retrieve supported devices in Dell Device Management Console: manual, for retrieval of a recently shipped order, and automatic, for retrieval of a future order. To go to the Order Retrieval section of Dell Device Management Console, go to Settings and follow the instructions below.

  1. For Manual Order Retrieval:
    • From the Settings page, select Manage Order Retrieval.
    • Select the Manual tab.
    • Enter the Order Number or Dell Purchase ID, followed by the SoldTo email address and click Submit.
    • All devices ordered under that Order Number or Dell Purchase ID will appear.
  2. For Automatic Order Retrieval:
    • From the Settings page, select Manage Order Retrieval.
    • Select the Automatic tab.
    • When prompted, click the Add Email button, enter the SoldTo email address, and click the Create Email button.
    • An email will be sent with a link to accept automatic order retrievals.

Once a customer sets up Automatic Order Retrieval and the email recipient accepts the request, all future orders shipped with the "SoldTo" email address provided will be added to the tenant.

If the customer has not configured Automatic Order Retrieval before the order shipment, Manual Order Retrieval must be used.

Note:
  • The first time a customer purchases 4G/5G PCs, the customer will receive a welcome email after the order ships that includes the Dell Purchase ID along with the SoldTo email address needed for Order Retrieval.
  • The SoldTo email address domain must match the organization's domain or one of the verified domains. The tenant's primary domain can be found by selecting the user’s name on the upper right corner of the console.
  • Only devices purchased directly through Dell can be retrieved using order retrieval. Device purchases made using a Dell Partner are not available for order retrieval in the console.

Device Management Console, Manual order Retrieval

For more information about Dell Device Management Console, access the 4G/5G PCs IT Admin Guide.

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Affected Products

Dell Device Management Console | 4G/5G PCs, Dell Pro Max 16 Plus MB16250, Dell Pro Max 18 Plus MB18250, Dell Pro Max 16 MC16250, Dell Pro 13 Premium PA13250, Dell Pro 14 Premium PA14250, Dell Pro 13 Plus PB13250, Dell Pro 13 Plus PB13255 , Dell Pro 14 Plus PB14250, Dell Pro 14 Plus PB14255, Dell Pro 16 Plus PB16250, Dell Pro 16 Plus PB16255, Dell Pro Rugged 10 Tablet RA00260, Dell Pro Rugged 12 Tablet RA02260, Dell Pro Rugged 13 RA13250, Dell Pro Rugged 14 RB14250, Dell Pro Smart Dock SD25, Dell Pro Thunderbolt 4 Smart Dock SD25TB4, Dell Pro Thunderbolt 5 Smart Dock SD25TB5, Latitude 7030 Rugged Extreme Tablet, Latitude 7230 Rugged Extreme Tablet, Latitude 7350 Detachable, Latitude 7455 ...
Article Properties
Article Number: 000455624
Article Type: How To
Last Modified: 02 Jul 2026
Version:  2
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