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Article Number: 000054725


VBA: Missing EMC Backup and Recovery plugin on vCenter 6.0 for VBA 1.1.3.7

Summary: Missing plugin on vCenter for VBA 1.1.3.7

Article Content


Symptoms

New install or VBA v1.1.3.7 or upgraded VBA to v1.1.3.7

EMC Backup and Recovery (EBR) plugin is missing from vSphere Web Client after deploying VBA 1.1.3.7 on vCenter 6.0

This issue affects to Windows vCenter server installation.
The plugin is confirmed as registered in the MOB URL (http://vCenter-name/MOB).
Have attempted to close and re-open browser.
User for login to vSphere Web client is confirmed as administrator.

The vsphere-client-virgo.log shows error:

[2016-04-18T12:06:09.798+02:00] [INFO ] start-signalling-2   org.eclipse.virgo.medic.eventlog.default   WE0000I Starting web bundle 'com.vmware.ebr2_app' version '2.0.3' with context path '/EBR2'.
[2016-04-18T12:06:10.586+02:00] [ERROR] start-signalling-2   org.apache.catalina.startup.ContextConfig  Failed to process JAR found at URL [/EBR2] for ServletContainerInitializers for context with name [{1}] java.io.IOException:
java.lang.ClassNotFoundException: com.sun.jersey.server.impl.container.servlet.JerseyServletContainerInitializer
    at org.apache.catalina.startup.WebappServiceLoader.loadServices(WebappServiceLoader.java:190)
    at org.apache.catalina.startup.WebappServiceLoader.load(WebappServiceLoader.java:152)
    at org.apache.catalina.startup.ContextConfig.processServletContainerInitializers(ContextConfig.java:1543)
    at org.apache.catalina.startup.ContextConfig.webConfig(ContextConfig.java:1265)

Cause

EMC Engineering has already investigated this problem. A permanent fix is available. Contact the EMC Customer Support Center for more information.

Resolution

Please install Bravo Hotfix or newer.

To get latest Hot Fixes for VBA 1.1.3.7 follow VBA Current Hotfixes available for VBA version 1.1.3.7

Additional Information

To find latest Hotfix for all VBA versions see Current Hotfixes for EMC NetWorker VBA Appliance
Location of Virgo logs 
Location of VMware vCenter Server 6.0 log files (2110014)

Article Properties


Affected Product

NetWorker

Product

NetWorker

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution