Article Number: 000110391
If 3rd-party software takes control of the audio device, it can sometimes cause sound issues on your computer. This article provides steps on how to prevent this software from taking over the audio device.
If you have a computer with audio issues--such as the sound not working or working intermittently--and you've updated the audio drivers, the next step would be to make sure 3rd-party software isn't taking control of the audio device. Sometimes, 3rd-party software or background apps within the operating system can take control of the audio device. When this happens, these apps or 3rd-party software may make changes to the audio--such as muting or lowering the volume--without you being aware.
Follow the steps below to disable applications from taking control of the audio device to determine if this is causing your audio issues:
Figure 1: Audio advanced settings screen
21 Feb 2021